Primal Strength Warranty
Please refer below for all warranty related information, specific to our Primal Strength ranges. Each product category may vary slightly, depending on the intended usage.
Adherence to proper use and maintenance guidelines is crucial for maintaining warranty coverage across all Primal series products.
Accessories
Primal Strength “Personal Series”: The accessory warranty extends to 12 months for home use from the original purchase date, unless otherwise specified. This warranty protects against manufacturing defects for the original purchaser, with exclusions for improper use and normal wear and tear.
Primal Strength “Pro Series”: The warranty also spans 12 months for home and light commercial use, with similar terms as the Personal Series.
Primal Strength “Performance Series”: Accessories boast a 12-month warranty for home, light, and full commercial use, covering manufacturing defects for the original purchaser. Exclusions include improper use and wear and tear.
Bars and Collars
Primal Strength “Personal Series”: Bars and collars are covered by a 12-month "no breaks" warranty for home use. This warranty protects against manufacturing defects and breaks for the original purchaser, contingent on correct use and maintenance. Guidelines include weight limits, proper cleaning with non-alcohol-based fluids, and annual oiling to prevent rust.
Primal Strength “Pro Series”: Bars and collars come with a 24-month "no breaks" warranty for home and light commercial use, with similar terms as the Personal Series.
Primal Strength “Performance Series”: Bars are backed by a 5-year "no break or bend" warranty for home, light, and full commercial use, while collars are covered for 24 months. The conditions for valid warranty coverage include adherence to recommended usage and maintenance practices.
Cardio
Primal Strength “Pro Series”: The warranty covers home, light, and commercial use for 3 years for parts only, excluding wearable parts like pedals and handles, which have a 12-month warranty.
Primal Strength “Performance Series”: Cardio machines come with a 3-year parts and 1-year labour warranty for home, light, and full commercial use, except for studio and air bikes, which are covered by a parts-only warranty. Specific warranty periods apply to different components, and wear and tear are excluded from coverage.
Flooring and Platforms
Primal Strength “Pro Series”: Flooring & platforms come with a 12-month parts-only warranty for home and light commercial use, excluding labour, from the original purchase date, unless otherwise specified. This warranty protects against manufacturing defects and breaks for the original purchaser, with exclusions for improper use, wear and tear, water damage, dirt, or signs of malicious damage or misuse. Scratching or chipping of wooden or custom platforms is not covered under warranty.
Primal Strength “Performance Series”: Flooring & platforms are covered for home, light, and full commercial use by a 36-month parts-only warranty, excluding labour. Similar terms apply, with exclusions for improper use, wear and tear, water damage, and dirt. Additionally, scratches or chips on wooden or custom platforms are not covered under warranty.
Racks & Rigs
Primal Strength “Personal Series”: Racks designed for home use, the warranty includes 1 year on wearable parts (cables, pulleys, bearings) and 2 years on all other parts, excluding labour. This warranty covers manufacturing defects and breaks for the original purchaser, with exclusions for improper use, wear and tear, and signs of malicious damage or misuse.
Primal “Pro Series”: Racks, suitable for home and light commercial use, feature a 5-year frame warranty, 1 year on wearable parts (cables, pulleys, bearings), and 2 years on all other parts, excluding labour. Similar terms and exclusions for improper use, wear and tear, and signs of malicious damage or misuse apply.
Primal Strength “Performance Series”: Racks, designed for home, light, and full commercial use, come with a 10-year frame warranty, 1 year on wearable parts (cables, pulleys, bearings), and 2 years on all other parts, excluding labour. The warranty covers manufacturing defects and breaks for the original purchaser, with exclusions for improper use, wear and tear, and signs of malicious damage or misuse.
Single and Dual Stations
Primal Strength “Pro Series”: Single & Dual Station strength equipment is covered for home and light commercial use with a 5-year frame warranty, 1 year on pads, cables, pulleys, and bearings, and 2 years on all other parts, excluding labour. Similar terms and exclusions for improper use, wear and tear, and signs of malicious damage or misuse apply.
Primal Strength “Performance Series”: Single & Dual Station strength equipment is covered for home, light, and full commercial use with a 5-year frame warranty, 1 year on pads, 2 years on cables, pulleys, and bearings, 3 years on all other parts, and a 1-year labour warranty. The warranty covers manufacturing defects and breaks for the original purchaser, with exclusions for improper use, wear and tear, and signs of malicious damage or misuse.
Storage Equipment
Primal Strength “Personal Series”: Storage racks for home use include a 1-year warranty on wearable parts (rubber feet, saddles, handles, wheels) and 2 years on all other parts, excluding labour. This warranty covers manufacturing defects and breaks for the original purchaser, with exclusions for improper use, wear and tear, and signs of malicious damage or misuse.
Primal Strength “Pro Series”: Storage racks, suitable for home, light, and full commercial use, feature a 5-year frame warranty, 1 year on wearable parts (rubber feet, saddles, handles, wheels), and 3 years on all other parts, excluding labour. Similar terms and exclusions for improper use, wear and tear, and signs of malicious damage or misuse apply.
Benches
Primal Strength “Personal Series”: Weight benches come with a 1-year warranty on pads and upholstery, and 2 years on all other parts, excluding labour, for home use from the original purchase date, unless otherwise specified. This warranty covers manufacturing defects and breaks for the original purchaser, with exclusions for improper use, wear and tear. Claims are not covered where signs indicate malicious damage or misuse.
Primal Strength “Pro Series”: Weight benches, designed for home and light commercial use, feature a 5-year frame warranty, 1 year on pads and upholstery, and 2 years on all other parts, excluding labour, from the original purchase date. Similar terms and exclusions for improper use, wear and tear, and signs of malicious damage or misuse apply.
Primal Strength “Performance Series”: Weight benches, suitable for home, light, and full commercial use, come with a 1-year warranty on pads and upholstery, and 2 years on all other parts, excluding labour, from the original purchase date. This warranty covers manufacturing defects and breaks for the original purchaser, with exclusions for improper use, wear and tear. Claims are not covered where signs indicate malicious damage or misuse.
Free Weights
Primal Strength “Personal Series”: Weights are covered by a 12-month "no breaks" warranty for home use from the original purchase date, unless otherwise specified. This warranty protects against manufacturing defects and breaks for the original purchaser. Validity requires correct maintenance and use, including wiping down weights, cleaning off chalk, storing in a dry environment free of moisture, using on soft or appropriate surfaces, and avoiding dropping on unsuitable surfaces. Proper storage on appropriate racks is also essential.
Primal Strength “Pro Series”: Weights, suitable for home and light commercial use, feature a 24-month "no breaks" warranty from the original purchase date. Similar terms and conditions apply, emphasising correct maintenance and use practices.
Primal Strength “Performance Series”: Weights come with a 5-year "no breaks" warranty for home, light, and full commercial use from the original purchase date. The same maintenance and use guidelines apply to ensure warranty validity.
Extended Warranty and Aftercare
We also provide the option for extended warranties and comprehensive aftercare services, including regular servicing to ensure the continued excellence of our products. For more information and to explore these offerings, please get in touch with our dedicated sales team. We are committed to delivering not only exceptional products but also an enhanced customer experience throughout the lifespan of your purchase.
Contact Us
Email
Sales: sales@homelivingluxury.com
Support: support@homelivingluxury.com
Talk to Us
Phone: +442034359402
Note:
Please see the tab called "Shipping & Returns", for all relevant information and queries regarding these topics.
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