The "Aurora" Luxury 6-8 Person Traditional Outdoor Sauna with Changing Room

Specifications

Foundations

A crucial part of achieving longevity and getting the most out of your sauna is establishing a solid foundation. An inadequate foundation can lead to structural issues, potentially causing cracks in the sauna. Uneven placement of the sauna may alter its geometric shape, resulting in twisting of doors and windows, as well as the formation of gaps. In this section, we'll delve into the essential considerations for the base and access to the sides of your pod, guiding you through the process of creating the perfect foundation for your outdoor space.

Access for Installation & Maintenance

For seamless installation and maintenance of our saunas, access to all four sides is essential. We recommend allowing approximately 300mm (about 12 inches) of clearance around each side of the sauna. However, allowing more space should never be overlooked.

In instances where the sauna is positioned in a tight corner or a confined space, it's important to consider the potential challenges this may pose for future sauna maintenance. Restricted access can hinder routine visual inspections, which are typically recommended every six months. This regular check-up is crucial to identify and address any issues promptly, preventing them from escalating into more significant problems. Therefore, when placing the sauna in a snug location, please be mindful of the potential maintenance difficulties it may entail.

Base

The sauna's foundation is the bedrock upon which your outdoor relaxation retreat will stand. To maintain the sauna's structural integrity and prevent warping over time, it's imperative that all of our saunas are fitted on a level and sturdy surface. We do not recommend installing any of our saunas on uneven ground, grass, or generally unsuitable surfaces. Instead, we advocate for the ideal base, which includes options such as concrete, tarmac, patio stones, or even a structurally sound patio decking.

To ensure proper weight distribution and stability, it is crucial that the full, complete base is in contact with the ground. 

It's crucial to avoid any substantial depressions or gullies on the base surface. A depression of more than 3/4 of an inch (20mm) at any point across the base can lead to undesirable consequences, such as the sauna's floor being pushed down or bowed up in the middle. This not only poses structural issues but may also hinder you or your clients enjoyment of the sauna.

An inadequate base for any sauna can result in gaps forming. Gaps may develop in the sauna's doors or walls. These gaps can have several consequences, including:

1. Reduced Insulation: Gaps in the structure compromise the quality of the "air gap" insulation of the sauna, making it less energy-efficient and potentially leading to temperature fluctuations inside.
2. Pest Intrusion: Openings can allow pests to enter the sauna, which could create hygiene and maintenance issues.
3. Water Ingress: Gaps may permit water to seep into the sauna, potentially causing damage to the interior and its contents.
4. Aesthetic Deterioration: Uneven gaps can mar the sauna's appearance and affect its overall aesthetics.

It's essential to ensure that the sauna is placed on a level and appropriate foundation to prevent these issues.

Note:

If our recommendations for building / choosing a suitable base are not adhered to, the warranty of the sauna will be nulled!

How to Verify Your Sauna Base

Checking the solidity and levelness of your sauna base is crucial to ensure a flawless installation and prolonged usage. You can follow these simple steps to confirm its suitability:

• Use a level, a straight piece of material, alongside a spirit level to check for any rocking or depressions exceeding 3/4 of an inch (20mm).
• For added peace of mind, consider consulting a local builder or landscaper to confirm that the surface is level, ensuring a solid foundation for your outdoor sauna.

Get Our Opinion

If you have any doubts or questions about the surface where your sauna will be installed, please reach out to us. We are dedicated to providing you with peace of mind and expert assistance throughout the process.

To facilitate a comprehensive assessment of your sauna base, we invite you to share images via email to sales@homelivingluxury.com. Please include the following details in your email, which will help us evaluate your situation accurately and efficiently:

1. Images: Attach 3-5 images of your preferred pod base. This visual information is crucial for our assessment.
2. Additional Information: If there are any specific details or noteworthy aspects related to your base, please provide them in the email. This may include any unusual features or conditions.
3. Contact Number: Include your preferred contact number, allowing us to reach out to you promptly.
4. Sauna Type/Model: Kindly, mention the sauna type, model and size you are interested in. This will help us tailor our guidance to your specific needs.

Installation

We offer you the flexibility to choose how your sauna is delivered. Either delivered pre-assembled, or delivered flatpacked. The price of this sauna includes the sauna being delivered pre-assembled. This is generally easier as the only process left is to crane it into position. Alternatively, if you wish to have the sauna delivered in modular components, we can do this also. 

Order Timeline

Once your order is confirmed, our artisans begin crafting your pod, typically taking 15-20 business days. Following this, we allocate 5 additional days for secure delivery. We aim for a total delivery timeframe of 20-25 days, although this may extend to 30 days under certain circumstances, such as customisation or weather-related delays. Our commitment to communication ensures you stay informed throughout the process.

On the Day of Delivery

Once your sauna arrives, the process of unloading and positioning them is a straightforward one. The next step involves using a hiab/crane to lift the pod from the delivery lorry and precisely place it at your chosen location. While we do not directly provide the crane service, we stand ready to assist you with guidance and detailed instructions to ensure a seamless installation. Your sauna will be in its new home in no time.

Step-by-Step Guide for the Day of Delivery:

1. Confirm Delivery Date: Ensure you have confirmed the delivery date with us in advance.
2. Arrival of the Lorry: The delivery lorry will arrive at the specified location on the agreed-upon date and time.
3. Offloading Equipment: A hiab/crane, which you've arranged separately, will need to be available at the site. It's essential to ensure the crane is properly set up and ready for operation.
4. Sauna Inspection: Prior to any lifting, visually inspect the sauna for any signs of external damage or issues.
5. Crane Setup: The hiab/crane operator will set up the crane in a position suitable for lifting the sauna safely. Ensure that the crane operator is experienced and follows all safety protocols.
6. Lifting the sauna: The crane will gently lift the sauna from the delivery lorry. This process requires precision and care to avoid any damage.
7. Positioning: As the sauna is lifted, the crane operator will position it accurately at the designated location. Communicate with the operator to ensure it's placed exactly where you want it.
8. Safety Precautions: Maintain a safe distance from the lifting operation, following all safety guidelines. Be cautious not to stand beneath the suspended sauna.
9. Sauna Placement: Once the sauna is in position, assess its placement to ensure it aligns with your intended setup. Make any necessary adjustments at this point.
10. Final Inspection: Perform a final visual inspection of the sauna to confirm that it has been positioned correctly and hasn't sustained any damage during the installation process.
11. Sign-off: If everything is in order, you can sign off on the delivery, indicating that the sauna has been successfully placed at your location.
12. Crane Removal: Once the sauna is securely in place, the crane can be disassembled and removed from the site.
13. Enjoy Your Sauna: With the installation complete, you're now ready to enjoy your sauna for a variety of purposes, whether it's a cosy retreat, office space, or any other imaginative use.

Electrical

Electrical Guide for Your Sauna

Before embarking on your sauna installation journey, it's crucial to understand that this sauna model is not a 13amp plug and play unit. Instead, it requires a dedicated hardwired electrical supply. Please take note of this important distinction as you prepare for the electrical setup of your sauna. The following guide will walk you through the necessary steps to ensure a safe and efficient electrical connection.

Power Supply

Your sauna model requires a 8kW electrical supply to function optimally. This electrical setup must be hardwired, providing a dedicated power source for your sauna. This connection will be made into a single or three phase commando socket rated to IP44.

The saunas can either operate on a single phase or three phase electrical supply. As standard, the sauna will operate on single phase.

For expert guidance on wiring the rotary isolator from your fuse board and connecting it to your sauna's power supply, we recommend consulting with your local qualified electrician. They have the knowledge and expertise to ensure a safe and reliable electrical setup for your sauna.

Commando Socket Placement

The cable for the sauna is 4 metres in length and originates from the bottom right hand corner of the back of the sauna. Position the commando socket with this distance to ensure the cable is long enough to reach the connection point.

Booking an Electrician

Due to high demand for electricians, it's advisable to book their services in advance. This proactive approach helps streamline the installation process.

Choosing Your Timing

Depending on your preference, electrical work can be completed either before or after the physical sauna installation. If scheduled before installation, our team can connect the sauna to the rotary isolator, assuming it has been fitted by the electrician. Alternatively, if electrical work is planned after installation, the electrician can handle the connection without requiring their presence during sauna installation. The electrician does not need to be present on the day of installation.

Qualified Electrical Installation

Your safety is paramount when it comes to enjoying your Home Living Luxury sauna to the fullest. If you do not have a rotary isolator installed on your property (as pictured above), you will need to have one installed. To guarantee a secure and efficient electrical setup, it's imperative to entrust this task to a qualified electrician who is well-versed in adhering to BS 7671 regulations. This guide outlines the essential knowledge to make your sauna experience both enjoyable and secure.

• Qualified Electrician: All electrical connections for your new sauna must be carried out by a qualified electrician. The installation must conform to BS 7671 regulations to ensure your safety.
• Residual Current Device (RCD): Your sauna must be supplied through a residual current device (RCD) with a rated residual operating current not exceeding 30mA. This additional safety measure helps protect against electric shock.
• Hardwired: The sauna requires a hardwired connection and the instructions above must be followed and understood by both yourself and your electrician.
• Commando Socket Requirements: Ideally, it should be as close to the sauna as possible, we strongly recommend within 4 meters. This must have a minimum protection rating of IP44. Your electrician will be able to provide concise information regarding this.

By following these guidelines, you can confidently proceed with the electrical setup of your sauna. Should you have any specific questions or require further assistance, please don't hesitate to contact us. We are committed to providing you with a safe and efficient electrical connection for your sauna experience.

Sauna Health Benefits

Saunas have been revered for their potential health benefits for centuries, and today, modern science continues to uncover the therapeutic advantages they offer. In this section, we delve into the sauna's transformative effects on both body and mind. From improved circulation and detoxification to relaxation and pain relief, saunas have a lot to offer in the realm of wellness.

Whether you're considering a traditional wood-burning sauna or an infrared variant, understanding the health benefits can help you harness the full potential of this age-old practice for your well-being.

Improved Circulation

Sauna sessions stimulate the cardiovascular system by causing the heart rate to rise. This effect is similar to moderate exercise and can be particularly beneficial for individuals who may have limited mobility. The increased heart rate encourages blood vessels to dilate, allowing for better blood flow. As a result, your muscles and tissues receive more oxygen and nutrients, promoting overall cardiovascular health. Improved circulation can also help reduce the risk of hypertension and related heart issues.

Detox

Sweating is one of the body's natural ways to eliminate toxins. When you're in a sauna, your body's core temperature rises, prompting you to sweat profusely. This sweating process helps expel harmful substances such as heavy metals, chemicals, and pollutants from your body. Detoxification through sweating is considered an effective way to support the body's natural detox processes, although it's essential to re-hydrate afterwards to replace lost fluids.

Relaxation and Stress Reduction

Saunas are renowned for their relaxation benefits. The dry, enveloping heat in traditional saunas and the gentle warmth in infrared saunas create a tranquil atmosphere. This environment allows your muscles to relax, reducing tension and promoting a sense of calm. Furthermore, the heat triggers the release of endorphins, which are natural mood enhancers. Regular sauna use can help manage stress, anxiety, and even symptoms of depression.

Pain Relief

Heat therapy is a well-established method for relieving pain. Sauna heat can soothe sore muscles and joints, making it an effective treatment for various conditions, including arthritis, fibromyalgia, and muscle strains. The heat promotes muscle relaxation, increases blood flow to the affected areas, and may reduce inflammation, resulting in pain relief.

Improved Skin Health

Sauna-induced sweating opens up pores and cleanses the skin. As you sweat, impurities, dead skin cells, and excess oil are expelled, potentially reducing the risk of acne and promoting clearer skin. Additionally, the improved circulation from sauna use brings essential nutrients and oxygen to the skin's surface, contributing to a healthier complexion.

Weight Management

Sauna use can complement weight management efforts. While it's not a substitute for exercise and a balanced diet, the increased heart rate and sweating in a sauna can lead to calorie burning. However, it's important to note that the calorie expenditure is relatively modest compared to traditional exercise. Saunas are most effective when used as part of a holistic weight management plan.

Enhanced Respiratory Function

The warm, humid air in saunas can be especially beneficial for individuals with respiratory conditions. It helps open airways, making breathing easier. For people with asthma or bronchitis, sauna sessions may provide relief from symptoms by reducing airway constriction and promoting better lung function.

Better Sleep

Sauna-induced relaxation and stress reduction can have a positive impact on sleep quality. After a sauna session, many individuals report falling asleep faster and experiencing deeper, more restful sleep. The relaxation effect of saunas can help calm the mind, making it easier to unwind before bedtime.

Mental Well-Being

Beyond the physical benefits, saunas offer significant mental health advantages. The serene environment inside a sauna, free from distractions, allows for meditation and reflection. This mental solitude can lead to greater self-awareness, clarity of thought, and emotional balance. Endorphin release during sauna sessions contributes to a sense of well-being and improved mood.

Immune System Support

Sauna use may have a positive impact on the immune system. The increased body temperature triggers the production of white blood cells, which play a crucial role in defending against infections. Regular sauna sessions can strengthen the immune system, potentially reducing the risk of illness. However, sauna use alone should not be relied upon as a primary method of immune system support but can be a valuable addition to a healthy lifestyle.

Closing Remarks

It's important to emphasise that the benefits of sauna use can vary from person to person, and individual experiences may differ. Additionally, moderation is key, as excessive sauna use can lead to dehydration or other health issues. If you have underlying medical conditions or are pregnant, consult with a healthcare professional before incorporating saunas into your routine. Overall, when used responsibly, saunas offer a wealth of physical and mental health benefits, contributing to a healthier and more vibrant life.

Usage and Maintenance Guide for Home Living Luxury Outdoor Saunas

In this section, we will provide you with clear and concise instructions to ensure the safe and enjoyable use of your outdoor sauna. Whether you are new to sauna experiences or a seasoned sauna enthusiast, our guide will help you make the most of your outdoor sauna while also maintaining its pristine condition.  

Preparing Your Sauna for Use

1. Remove Protective Film: If your outdoor sauna features a wood-burning heater, make sure to remove the protective film from the heater chimney before heating.
2. Safety Inspection: Before heating the sauna, perform a thorough safety inspection. Ensure that there are no flammable objects left on or near the heater.
3. Water Check: If your sauna has a water tank and you plan to use it, check that it contains an adequate amount of water.
4. Sauna Door: Ensure the sauna door is unlocked and easy to open before use. If adjustments are needed, the customer should handle them.
5. Avoid Overloading: Avoid mounting any additional accessories or shelves above the heater.
6. Heater Activation: Turn on the sauna heater.
7. Thermometer Placement: Position the thermometer at head level within the sauna, away from the heater to prevent false temperature readings.
8. Temperature Wait: Wait for the sauna to reach the required temperature, typically between 80-90°C.
9. Safety Awareness: All users should be aware of potential dangers and requirements before participating in the sauna.

Things to Note When Using the Sauna

1. Health Considerations: Enjoy the numerous health benefits of the relaxing sauna heat, but be cautious, especially for individuals with heart conditions or other health risks. The recommended time inside the sauna is generally 10 to 15 minutes. After heating, take a 5-minute break and then repeat.
2. Safety Precautions: Familiarise yourself with the safety instructions and avoid close contact with the heater when it's hot.
3. Caution When Moving: Exercise caution when moving within the sauna, as benches and floors may be slippery.
4. Restricted Use: Pregnant individuals and very young children should not use the sauna.
5. Jewellery Removal: Remove all jewellery before entering the hot sauna.

Our Recommendations

1. Periodic Inspection: We recommend inspecting the sauna every 6 months to evaluate the need for re-impregnation and re-painting.
2. Summer Humidity: During the summer when the sauna is not in use, keep a bucket of water inside to maintain humidity levels.
3. Ventilation: Keep the sauna ventilation open at all times to allow it to dry and air out, preventing mould growth.
4. Cleaning Tips: For cleaning bench stains and the heater, use a mild soapy water solution and a soft cotton cloth. Ensure that the heater is turned off and completely cool when cleaning it. Avoid using harsh or abrasive chemicals on the benches, as they can bleach and warp the wood, affecting its appearance.
5. Natural Wood Changes: Wood is a natural material and can change over time. Cracks, structural changes, or alterations in colour are not defects but rather natural features of the wood. 

With these simple maintenance tips, your outdoor sauna will remain inviting, fresh, and enjoyable.

For more detailed information, please refer to our 'Installing, Using, and Maintaining Your Sauna' manual for comprehensive guidance on your outdoor sauna.

You will be provided with a copy of this manual, along with all other relevant manuals with your sauna.

Warranty

Sauna Warranty

Our saunas are designed, fabricated and transported, adhering to the highest British and European standards of craftsmanship and quality. We maintain close partnerships with our dedicated partners and couriers to ensure the utmost quality.

As a testament to our confidence in our saunas, we proudly offer a comprehensive two-year warranty on all our saunas. This warranty underscores our commitment to delivering top-tier, durable, and reliable saunas to our valued customers. Our two-year structure warranty covers our saunas for both private and commercial use.

Given the exceptional quality and construction of our saunas, when treated and maintained correctly, their lifespan is virtually limitless. With the right care, we confidently state that our saunas are built to endure for many decades to come.

Our comprehensive two-year warranty covers all aspects of your sauna, ensuring you have peace of mind when it comes to your investment. This warranty includes:

1. Entire Sauna Structure: Your entire sauna structure, including walls, flooring, and cover, is included. We guarantee that these components will remain in impeccable condition throughout the warranty period.
2. Roof: The roof of your sauna is a vital part, and our warranty ensures its ongoing perfect condition, regardless of the roof design.
3. Internal Walls: The internal walls are also under our warranty protection, ensuring their enduring quality.

Appliance Warranty

The warranty for these items is determined by the manufacturer (e.g our Harvia heaters). The duration of their warranties may vary, ranging from 0 to 5+ years.

It's essential to understand that the warranty period for electrical products and accessories is often shorter when used for commercial purposes.

Post Warranty Repairs

After the warranty period ends, or if the products are intentionally damaged by third parties or due to customer fault, Home Living Luxury may, in some cases, offer replacement parts for a fee. The cost of these replacement parts and services will be based on rates set by Home Living Luxury.

Customers are required to cover the expenses for these services unless Home Living Luxury specifies otherwise. The exact criteria and terms for post-warranty repairs or damages resulting from intentional misuse will be determined by Home Living Luxury.

Warranty Exclusions

Within the following sections, we will provide a detailed overview of the specific exclusions contained within our warranty terms. These are important to understand as they delineate situations and circumstances where warranty coverage may not apply.

1. Non-compliance with Assembly Instructions: If your sauna is delivered unassembled, it is crucial to follow the provided assembly instructions correctly. Your warranty will be void if the assembly is done incorrectly due to not adhering to the detailed and comprehensive instructions provided with your purchase.
2. Natural Characteristics of Wood: As wood is a natural material, the warranty does not cover the following aspects:
1. Wood may develop cracks after assembly.
2. Wood movement, which may lead to gaps in walls due to factors like lightning, hurricanes, or tornadoes, resulting in changes in the item's shape.
3. The occurrence of mould on wood.
4. Wooden details that include intact branches and do not compromise the item's stability.
5. Consequences of extreme or unusual weather conditions, such as water seepage through the wall or roof shingles during exceptionally heavy rain, strong winds, or weather events like lightning, hurricanes, or tornadoes.
6. Use of the item not in accordance with its intended purpose or malfunctions caused by non-compliance with the provided instructions.
3. Alterations and Repairs: The warranty is not applicable if the items are disassembled, their components are replaced, or if the items are altered by entities other than Home Living Luxury. Additionally, if third parties have carried out repairs on the items.
4. Normal Wear and Tear: Natural wear and tear of the materials used and the item itself are not covered by the warranty.
5. Atmospheric Influences: Wood, being a natural construction material, can be affected by atmospheric conditions. Before processing, timber typically contains up to 18% residual moisture content, and changes in humidity due to different weather conditions (e.g., rain, freezing, cold, or heat) can impact the wood structure and may lead to the following effects:
1. Cracking during the drying process, which is considered a natural occurrence and not covered by the warranty.
2. Adaptation of wooden details to new conditions a few weeks after construction. This may necessitate adjustments to doors.
3. Ultraviolet rays (solar rays) may cause changes in the colour of the wood.

In summary, it's important to note that our warranty does not cover instances of misconstruction, misuse, normal wear and tear, and the effects of weather and atmospheric influences on wood. These exclusions are in place to provide clarity on the specific situations and conditions where we cannot be held liable under the warranty.

Filing a Claim

In the event that you need to make a warranty claim, please contact Home Living Luxury and provide the following information:

• Name and type of the product.
• Order number and date of the order.
• A detailed description of the claim, specifying exact positions on the product.
• If the claim pertains to transport damages, be sure to include copies of the signed shipping documents.
• Photos are a necessary part of the claim process. Please provide as many photos as possible, as this will greatly assist with your claim.

We aim to ensure your satisfaction, and our team is ready to assist you with any warranty-related matters.

Shipping

We offer international shipping for all our saunas. Orders within the UK, Ireland, and Europe enjoy free shipping.

However, for deliveries to the Scottish Highlands, Channel Islands or outside Europe, will require personalised shipping quotes. Please reach out to our support team for a customised shipping quote, and we'll respond within 24 hours.

The entire process, from crafting to completed delivery, takes approximately 20-25 working days. After order confirmation, our skilled artisans begin constructing your sauna, usually taking 15-20 business days. We then allocate an additional 5 days for secure delivery. While our goal is to deliver within 20-25 days, please note that certain circumstances, such as customisations or weather-related delays, may extend the timeframe up to 30 days. Throughout this process, we prioritise clear communication to keep you informed.

If you are located in an area such as those listed above, or your location is notoriously difficult to access/deliver too, it may be in your best interest to reach out to our support team by emailing us at sales@homelivingluxury.com, or by calling us on +442034359402.

By communicating clearly with us, we are able to offer you a better, more personalised service. This ensures that your order is delivered and received in the most methodical manner possible.

Returns

Making Changes to Your Order

We understand that sometimes changes may be necessary to meet your specific requirements. You have a window of opportunity to make changes to your order, but it's important to act promptly to avoid any additional charges. Order fabrication typically commences 5-7 days after your order placement, which is why the following conditions apply to facilitate any changes:

• You can make changes to your order within 3 working days from the date of order placement without incurring any extra fees.
• It may be possible to make changes up to 5 working days after placing your order, but after the initial 3 working days, a "late amendment fee" may apply along with any additional charges resulting from the modifications.
• Please note that while we will do our absolute best to accommodate your requested changes, the final decision lies at the discretion of Home Living Luxury.

 

Our dedicated support team is here to assist you in this process, providing project insights to help streamline the changes effectively. Please contact us as soon as possible if you require any amendments to your order.

Pre-delivery Cancellations

Building on the information provided above, it's crucial to emphasise that our sauna fabrication typically commences 5-7 days after you place your order. Given this timeline, it becomes quite challenging for us to entertain pre-delivery order cancellations once your order is officially placed. Our pods are crafted to your precise specifications, which significantly limits the opportunity for returns or order amendments. Therefore, we strongly advise careful consideration before finalising your order.

If you ever find the need to make changes to your order, please contact us as soon as possible within the initial 3 working days from the date of order placement. During this timeframe, adjustments can be made without incurring additional fees. However, it's essential to clarify that the window for a full order cancellation is strictly 3 working days. If you choose to cancel your order within this period, a 5% cancellation fee will be retained by Home Living Luxury. For example, if your sauna order is valued at £10,000 and you request a full refund within the 3 working day period, we will issue the refund, deducting a 5% cancellation fee (£500). This policy specifically applies to products designed and crafted to your unique specifications, which explains its precise nature.

Please note that orders cannot be cancelled after the initial 3 full working days following the order placement. This policy is in place to ensure a streamlined and efficient process for all our valued customers.

Returns for Damaged Deliveries

Our returns policy accommodates orders that are received damaged by our courier. In such cases, please do not sign off on the delivery document and follow these steps:

1. Refuse the delivery: If you happen to notice any damage to the product during the delivery process, please refuse to accept the delivery from our courier. This crucial step initiates the return process for damaged orders. The order will then be returned to the local depot, where further investigations and assessments will be conducted to address the issue. This helps ensure that any damage is properly documented and addressed in a timely manner.
2. Document the damage: After refusing the delivery, it's crucial to thoroughly document the damage. Take clear and detailed photographs of both the damaged packaging and the product itself. These photos should offer a comprehensive view of the extent of the damage. This documentation will be invaluable in processing your repairs, replacement, or refund, and ensuring a swift resolution to the issue.
3. Contact us immediately: Reach out to our support team within 24 hours of the delivery refusal. Provide us with the photos and a description of the damage, and we will initiate the return process.

At Home Living Luxury, your satisfaction is our top priority, and we want to ensure your glamping pod arrives in perfect condition. While we take extreme care in the packaging and transportation of our pods to prevent any issues, we understand that unforeseen circumstances can sometimes occur. In the rare event that you notice any damage during the delivery process, our return policy is designed to protect you, our valued customer.

Once a ticket has been raised, we will conduct thorough investigations and assessments to address the issue. This helps ensure that any damage is properly documented and resolved in a timely manner.

In the unfortunate event that a resolution cannot be reached through repairs or replacement, we offer a full refund. Please note that in such cases, the 5% cancellation fee will not apply, ensuring you are compensated fairly.

Post-Delivery Returns

At Home Living Luxury, we place paramount importance on delivering high-quality saunas crafted to your exact specifications. While we strive to ensure that your order arrives in pristine condition, we recognise that there may be concerns or issues that arise post-delivery. It's essential to clarify our approach to post-delivery returns:

• Refunds for Non-Damaged Products: The bespoke nature of custom build orders means that we cannot provide refunds for products that have not been damaged during the delivery process. Each sauna is designed to meet your unique needs, making it challenging to resell them to another customer.
• Installation and Final Location: Once your order has been received successfully, and there is no damage reported, we regret to inform you that we cannot accept refunds under any circumstances. This policy is in line with the custom nature of our products.

While we cannot offer refunds for non-damaged products, our dedicated support team is here to assist you with any concerns or inquiries you may have. We are committed to ensuring your experience with our saunas is as positive as possible.

Contact Us

Email

Sales: sales@homelivingluxury.com

Support: support@homelivingluxury.com

Talk to Us

Phone: +442034359402