Princess Spas MARS 103 Jet 7 Person Hot Tub

Electrical Work Required:

• 13 Amp Hot Tubs: Can be directly plugged into an outdoor RCD protected socket, which is commonly found in households. This eliminates the need for additional expenses and the requirement of hiring an electrician for installation.
• 32 Amp Hot Tubs: Require their own dedicated electrical feed and must be installed by a qualified electrician to meet building regulations.

Price:

• 13 Amp Hot Tubs: Due to their simpler electrical setup and fewer components, 13 amp hot tubs generally have a lower price point compared to their 32 amp counterparts. This makes them a more budget-friendly option for those looking to enjoy the benefits of a hot tub without breaking the bank.
• 32 Amp Hot Tubs: With their larger size, increased power capabilities, and additional features, 32 amp hot tubs tend to come with a higher price tag. The added pumps, greater number of jets, and enhanced massage experience contribute to their elevated cost. However, for those seeking a more robust and feature-rich hot tub experience, the investment in a 32 amp model may be well worth it.

Pumps:

• 13 Amp Hot Tubs: Typically equipped with a one-pump two-speed system or a single pump with a circulation pump, 13 amp hot tubs offer an enjoyable and relaxing massage experience. While they may have less power supplied to the jets compared to 32 amp hot tubs, features like diverters allow users to concentrate power on specific seats, enhancing the massage intensity and customization.
• 32 Amp Hot Tubs: Designed for those seeking a more powerful and invigorating massage experience, 32 amp hot tubs often come with multiple pumps. Some models can have as many as five pumps, providing a greater variety of massage options and allowing for targeted hydrotherapy in different seats. The additional pumps result in a more vigorous and comprehensive massage, making 32 amp hot tubs ideal for individuals who desire a higher level of hydrotherapy.

Jets:

• 13 Amp Hot Tubs: While 13 amp hot tubs may have fewer jets compared to 32 amp models, they still offer a satisfying and relaxing hydrotherapy experience. The limited number of jets allows for focused and targeted water pressure, and the presence of diverters enables users to adjust the intensity in specific seating areas. This ensures a pleasant and customizable massage experience.
• 32 Amp Hot Tubs: With their larger size and increased power supply, 32 amp hot tubs often feature a greater number of jets. This abundance of jets provides a more widespread distribution of water pressure throughout the hot tub, resulting in a comprehensive and encompassing massage experience. Additionally, the presence of diverters and adjustable air valves allows users to fine-tune the massage intensity and focus on specific areas of the body.

These differences should be considered when selecting a hot tub, taking into account factors such as desired massage experience, budget, and available electrical infrastructure.

Delivery | Installation | Pre-delivery Guide 

Delivery & Installation

Delivery Options: Bringing Your Princess Spas Hot Tub Home

At Home Living Luxury, we are dedicated to making your hot tub buying experience seamless and enjoyable. After selecting your dream Princess Spas hot tub and ensuring your property has the necessary access, you have several delivery options to choose from, each tailored to your needs.

The images below detail the services used when utilising our Silver and Gold Delivery Packages. See further down for more information.

Bronze Package - Curbside Delivery (Free):

Our standard delivery option is included with every spa purchase. Your hot tub will be delivered to the end of your driveway on the scheduled delivery date. This option is ideal if you have the tools or assistance to handle the final positioning and installation of the spa yourself. Please note that you'll need to provide help with unloading, and this option may also be suitable when a crane is required. Here’s what you can expect:

Estimated Delivery Time: 3-5 working days

Arrival and Placement: Your Princess Spas hot tub will be carefully placed standing up on a pallet in your driveway. This ensures a secure and stable arrival.

Ideal for DIY Enthusiasts: If you possess the tools and expertise or have the assistance to manage the final positioning and installation of the spa, this option is tailored to your needs.

Crane Requirements: The Bronze Package is also suitable when a crane is essential for a seamless installation, ensuring your spa finds its rightful place with minimal hassle.

THINGS TO NOTE WHEN OPTING FOR THE BRONZE PACKAGE:

Weight Considerations:

1. Please be aware that the weight of these spas can range between 195kg (430 lbs) to 1500kg (3300 lbs). Ensure you have the necessary assistance to safely transport the spa from your driveway to its desired location in your backyard.

Electrical Installation:

1. Electrical Requirements: If your spa requires an electrical installation, we recommend having a licensed electrician run the necessary 230-volt power line to the spa installation site.
2. Professional Installation: It's important to note that this power line must be permanently connected (hard-wired) to the mains supply. Avoid using extension cords or plug-in type connections, as these may compromise the safety and functionality of your spa.
3. Cable Length and Gland: Leave approximately 5 meters of cable at the spa's installation site, along with the appropriate cable gland, to ensure proper electrical connection.
4. Qualified Electrician: To ensure compliance with safety standards and warranty requirements, all electrical wiring must be performed by a qualified, licensed electrician.

Getting Ready to Relax:

1. Filling Your Spa: Once your spa is in its designated location and the electrical aspects are addressed, you can start filling it up with water using a garden hose.
2. Final Steps: As the water level reaches the topmost jet, you're just moments away from enjoying your Canadian Spa hot tub. Go ahead and plug in your spa to begin experiencing the ultimate relaxation and rejuvenation.

For further insights and tips, or should you have any questions, our dedicated team is here to help. Welcome to a world of luxury and wellness with Princess Spas and Home Living Luxury!

Silver Package - Delivered to Your Garden:

For those embarking on a building project or simply preferring a more leisurely installation process, the Silver Package is a great choice. We'll deliver your hot tub from our warehouse and place it in your garden. While this option doesn't include commissioning or unwrapping, it offers the convenience of having the spa in its designated location without the need for immediate connection.

Estimated Delivery Time: 3-5 working days

RRP: £399.99

Delivery with Ease:

1. Effortless Delivery: Your chosen Princess Spas hot tub will be dispatched from our warehouse and meticulously transported to your residence.
2. Garden Placement: Our team will carefully position the spa in your garden, ensuring it's placed in your desired location with precision.
3. Convenient Unpacking: While unwrapping and commissioning are not included in this package, the spa's strategic placement saves you the immediate need for connection, offering flexibility and convenience.

Embrace the Wait in Style:

1. Building Projects and Beyond: Whether you're in the midst of a building project or simply prefer a more relaxed installation process, the Silver Package accommodates your timeline with grace.
2. Delayed Connection: Enjoy the luxury of having your spa delivered and positioned, allowing you to take your time before commissioning and unwrapping.

Gold Package - Upgraded Back Garden Installation:

Maximise your relaxation time by opting for our Gold Package. Let our expert installation team handle every aspect of setting up your hot tub. The Gold Package from Princess Spas offers a premium level of service that removes all hassle and ensures a seamless experience when purchasing and installing your hot tub.

Here are the benefits of the Gold Package and how it makes the entire process easier for you:

1. Complete Installation and Commissioning: With the Gold Package, you don't have to worry about setting up your hot tub on your own. Our professional installation team will handle the entire process, from moving the spa into position to aligning it according to your preference. This means you can sit back and relax while we take care of all the technical aspects.

2. Guidance and Orientation: Our installation experts will provide you with detailed guidance on how the spa works, including how to use the controls, adjust settings, and maintain the spa for optimal performance. This ensures that you have a clear understanding of your new hot tub and can start enjoying it right away.
3. Accessories and Assembly: The Gold Package includes the assembly and installation of any purchased accessories, such as cover lifters, steps, or other add-ons. This means you won't have to spend time figuring out how to install these items yourself – we'll take care of it for you.
4. Disposal of Packaging: We take care of disposing of all excess packaging materials that come with the spa, including plastic, straps, cardboard, and pallet wrap. This eliminates the need for you to deal with clutter and waste disposal after your hot tub is installed.
5. Efficient Timeframe: While the Silver and Bronze Packages have a standard delivery timeframe, the Gold Package provides you with a more precise installation date. This means you can plan your schedule accordingly and have your hot tub ready to use sooner.
6. Professional Expertise: With the Gold Package, you benefit from the expertise of our trained professionals who have extensive experience in installing and setting up hot tubs. This expertise ensures that your hot tub is installed correctly and functions optimally.

Estimated Delivery Time: Approximately 2 weeks after purchase

RRP: £499.99

In summary, the Gold Package offers a comprehensive and worry-free solution for purchasing and installing your hot tub. By choosing this package, you can relax and enjoy your new hot tub without the stress of dealing with installation, assembly, and setup. Our dedicated team will handle everything for you, ensuring a smooth and enjoyable experience from start to finish.

Important Considerations

Before you finalise your purchase and delivery arrangements, please ensure the following conditions are met to facilitate a successful delivery and installation:

1. Access Requirements: Ensure there are no steps over 15cm high, no walls, fences, or steep gradients that could hinder our delivery process.
2. Clear Pathway: Provide a clear and unobstructed pathway from the vehicle to the desired location of the hot tub.
3. Clearance Dimensions: Maintain a 1.15 meter width clearance and 2.4 meter height clearance throughout the entire pathway, as our equipment requires this space. Note that our trolley's width is 97cm.
4. Turns and Gaps: Avoid sharp turns with less than 2 meters clearance. For tighter spaces, we can use a Spa Sled, requiring a width of the spa's height plus 5cms.
5. Protection: Be aware that if any sensitive areas like lawns, borders, or pathways could be damaged during the delivery, you are responsible for their protection.
6. Electrical Requirements: Ensure suitable electrics are in place based on your hot tub's specifications. This may involve hiring a qualified electrician for installations requiring cabling above 13 amps.

Things to note for all hot tub delivery and installation options:

1. Delivery times mentioned above are approximate and subject to change based on demand and location.
2. It's important to have a flat, level, solid base prepared before delivery. Electrical installation is not included.
3. To ensure your warranty remains effective, professional installation by a licensed electrician is required.
4. We can only offer our Silver and Gold Installation Packages for those residing in the UK Mainland. 

5. On the day of delivery, our delivery team will call you an hour before their arrival.

6. Ensuring adequate access is your responsibility.

With Home Living Luxury and Princess Spas, your hot tub delivery is designed to cater to your preferences and convenience. Dive into the world of relaxation and luxury with confidence, knowing that our delivery options are here to enhance your hot tub experience.

Pre-Delivery Guide

Choosing the Perfect Spot for Your Hot Tub

Congratulations on your decision to bring the luxury of a hot tub into your home! To ensure a smooth and enjoyable experience, it's important to carefully choose the location for your hot tub.

Here's a simple guide to help you make the right decisions:

1. Consider Your View: Take a moment to think about the view from your house to the spa and from the spa itself. Aim for a spot that offers a pleasant and relaxing view. Also, make sure there's easy access from your house to the hot tub area.
2. Drainage Direction: To protect your spa's equipment, choose a location where water naturally drains away from the spa. Avoid placing the spa in a low area that could potentially flood during heavy rain.
3. Deck Installation: If you're planning to install the hot tub within a deck, ensure that the entire spa base sits directly on the prepared base. The lip of the spa shell should not bear any weight. This ensures stability and longevity.
4. Electrical Safety: Keep your hot tub away from overhead wires and other electrical appliances. Safety is a priority, so make sure there's enough clearance to avoid any hazards. Also, remember that the minimum clearance for accessing the spa's panel for servicing is 1 metre.
5. Access Considerations: For easy delivery and installation, check the size of your spa to ensure it fits through your property's gate or access points. The spa is typically transported on its side on a trolley, so you'll need an opening at least the size of the spa plus an extra 40cm height for the trolley and a minimum of 5cm clearance on each side. If you encounter obstacles like steps, fences, or walls, feel free to contact us for advice.
6. Special Circumstances: In some cases, you might need to use a crane to lift the spa over obstacles or challenging spaces. If you're unsure, don't hesitate to reach out to us for guidance and specialist assistance.
7. Planning Permission: Usually, planning permission isn't required for your hot tub installation. However, it's always a good idea to consult your local planning office before making your purchase, just to be sure.
8. Pre-delivery Preparation: Your chosen spa site should be a flat and level surface that fully supports the bottom of the spa. The weight of a full spa ranges from 900kg to 3000kg, so a solid support is crucial. While a reinforced concrete slab is ideal, a properly fitted existing patio works too. Whether you're placing your spa on the ground or a deck, make sure the base is at least the same size as the spa's footprint.
9. Electrical Requirements: Your hot tub requires a dedicated RCD protected circuit with a rotary isolator switch. It's essential to have a qualified electrician handle this aspect of the installation to ensure safety. Plug and play models can be connected directly to a an external waterproof 13Amp socket (IP66 - BS 1363).

Remember, creating the perfect space for your hot tub enhances your overall experience. If you have any questions or need assistance, don't hesitate to contact us. We're here to help you enjoy your new Canadian Spa hot tub to the fullest!

Please check our store wide Shipping Policy for more information.

Warranty & Returns

Note:

Princess Spas' are trading under the name "Combined Shipping Co Ltd". You will see "Combined Shipping Co Ltd" mentioned throughout this Warranty & Returns page. 

This policy applies directly to this product you are currently viewing.

Warranty

At Home Living Luxury, we take great pride in partnering exclusively with brands that prioritise quality in their products. Our unwavering commitment to exceptional standards allows us to offer a robust warranty policy with confidence, knowing that the products we offer consistently meet and exceed customer expectations.

However, we understand the importance of having a comprehensive policy in place, this Warranty Policy only covers our Princess Spas range. Please check specific product pages for more tailored information. 

1. 1. Shell Warranty - 2 years

      • Combined Shipping Co Ltd warrants the shell against water loss arising from structural failure for a period of 2 years.

   2. Shell Surface - 2 years

      • Combined Shipping Co Ltd warrants the shell surface against water loss arising from defects in materials, including cracks, blisters, peeling, and delamination for a period of 2 years. Includes all parts and onsite labor necessary for repair.

   3. Electrical Equipment and Plumbing - 2 years

      • Combined Shipping Co Ltd warrants all major spa components (pumps, heater, control system) against malfunction arising from defects in materials and workmanship for a period of 2 years. Includes parts and onsite labor necessary for repair. Leaks from pump unions/wet end seals are excluded from the warranty.

   4. Other Spa Components - 2 years

      • Combined Shipping Co Ltd warrants other spa components (fuses, topside control unit, diverter caps, cover clips, and jet inserts) against malfunction arising from defects in material and workmanship for a period of 2 years. Includes only parts necessary for repair. No labor is included.

   5. PVC Cabinet Warranty - 2 years

      • Combined Shipping Co Ltd warrants the spa cabinet (skirting) to be free from defects in material and workmanship for a period of 2 years. Includes only parts necessary for repair. No labor is included. Fading, discoloration, and minor scratches are considered normal wear and tear and are not covered.

   6. Entertainment System, Ozonator/UV, and LED Lights - 1 year

      • Combined Shipping Co Ltd warrants the Bluetooth system, Ozonator/UV, TV, and DVD player against malfunctions arising from defects in material and workmanship for a period of 1 year. Includes only parts necessary for repair. No labor is included. Spa LED lights are covered with a 1-year warranty, including only parts necessary for repair, and no labor is included.

   7. Cover Warranty - 1 year

      • Combined Shipping Co Ltd warrants the spa cover to be free from defects in material and workmanship for a period of 1 year. Includes only parts necessary for repair. No labor is included. Fading, discoloration, pulled stitching, and minor scratches are considered normal wear and tear and are not covered.

   Conditions of Warranty:

   • All warranties apply to the original customer at the original installation address.
   • Warranty does not include engineer mileage or shipping costs for parts return.
   • Written consent is required before using a non-authorized engineer.
   • Combined Shipping Co Ltd has sole responsibility for determining the cause and nature of a fault.
   • Combined Shipping Co Ltd reserves the right to provide a replacement spa of equivalent value if deemed necessary. Customer is responsible for moving and installing the new spa.
   • Faults must be reported within 10 days, and customers may be suggested possible solutions over the phone before an engineer is sent.
   • Call-out fees are waived for faults occurring within the first 30 days of delivery.
   • The customer is responsible for the cost of parts and labor if a fault is not covered under warranty.

   Exclusions:

   • Warranty is void if the spa has been subjected to unauthorized alterations, incorrect use, or commercial use.
   • Removable headrests and 13amp plug & cable are warranted for 31 days from delivery.
   • No part of the spa is warranted against chemical damage or damage resulting from the use of unauthorized sanitizers.
   • Proper winterization and drainage are required, failure to do so may void the warranty.
   • Damage to pillows reported beyond the day of delivery is not covered.
   • Combined Shipping Co Ltd is not liable for incidental expenses or inadequate radio reception.

   Disclaimer:

   • Combined Shipping Co Ltd is not liable for loss of use, incidental expenses, or inadequate radio reception.
   • Warranties are limited to the amount received from the customer for the sale of the spa.

   All Warranties:

   • All warranties apply from the date the spa is delivered to the original customer.

   Reporting Problems:

   • Problems must be reported to Home Living Luxury by email at sales@homelivingluxury.com, including the model number, date of purchase, and images or video of the problem for diagnosis and troubleshooting.

Note:

To ensure warranty coverage, it is important to retain the original purchase document. For any inquiries or issues related to warranty claims, please reach out to Home Living Luxury.

Please check our store wide Warranty Policy for more information.

Returns

At Home Living Luxury, we stand by our Brand Partners. We are confident that once you receive your product(s),  you will instantly fall in love.

However, if for any reason you are not completely satisfied with your purchase, we have outlined our Returns Policy which covers all of our Princess Spas' Range. This Returns Policy only covers Princess Spas' Products, please check specific product pages for more tailored information.

Returns & Refunds Policy:

• Return Period: Goods can be returned within 14 days of receipt.
• Refund Process: A full refund for the price paid will be issued within 2 days of Combined Shipping Co Ltd receiving the returned goods (excluding the return delivery cost).
• Return Responsibility: The cost of return carriage for unwanted items will be the customer's responsibility. If Combined Shipping Company is contracted to handle the return on behalf of the customer, payment must be made in full based on the agreed charges.
• Exceptions to Returns: Goods made to customer specifications, including all swim spa models, are excluded from the returns policy.

Defective Items:

• Defective items can always be returned.
• Returns of opened items are accepted only if they are defective.
• Damage to the cover, step, or skirt will warrant return only if the spa is unused.
• Cosmetic damage must be reported to Combined Shipping Co within 48 hours of delivery, and a repair or partial refund will be agreed upon.

How to Return a Defective Item:

• Email sales@homelivingluxury.com with the reason for the return and any relevant pictures.
• Securely wrap the package and send it to the provided address.
• Defective or faulty items will be paid for by Combined Shipping Co Ltd for both the return and re-delivery.

Return Costs:

• Unless the item was delivered in error or is faulty, the customer is responsible for the costs of returning the goods.

Cancellation:

• Once the delivery process begins, cancellation of services (e.g., postage and packing) cannot be made.
• Cancellation of made-to-order products will incur a 10% cancellation fee based on the full selling price.
• Made-to-order products cannot be returned or exchanged unless they are faulty.

If you have any further questions, please feel free to reach out to support and we will do our utmost to assist you, in a timely manner.

Note:

It is important for customers to carefully review and comply with this returns policy to ensure a smooth return process and to avoid any deduction from the refundable amount.

Please check our store wide Return and Refund Policy for more information.