Privacy Policy
1. Who We Are
We are TK Inc Limited, operating as Home Living Luxury, a UK-based provider of luxury bespoke pods and wellness products. This Privacy Policy outlines how we collect, use, store, and protect your personal data across our website, client communications, and third-party platforms.
2. What Information We Collect
We collect different types of information depending on your interaction with us:
A. Personal Identifiable Information (PII)
• Full name, email address, and phone number
• Billing and delivery addresses
• Business or project details (for B2B clients)
• Payment-related data (processed securely by third parties)
B. Technical Data
• IP address, browser type, device ID
• Website usage and navigation behaviour
• Referring URLs, location data (approximate)
C. Project-Specific Information
• Feasibility study forms and planning details
• Pod requirements, delivery preferences
• Communications regarding quotes or invoices
3. How We Use Your Information
We use your information for the following legitimate purposes:
• Order Fulfilment: Issuing invoices, scheduling production, managing delivery logistics
• Feasibility Reports: Assessing your site’s potential for pod installation
• Customer Service: Answering enquiries, resolving issues, tracking updates
• Marketing & Retargeting: Sending updates, newsletters (if opted-in), and remarketing ads
• Analytics: Understanding website traffic and improving our services
We do not sell or rent your personal data. Ever.
4. How and When We Share Your Information
We only share your data when absolutely necessary to perform our services:
• Shopify (storefront, order & contact form data)
• Suppliers and/or manufacturers
• Designers (CAD design and drawing team)
• Shipping Partners (transit and logistic network)
• Finance Providers (e.g. Portman Finance — only when requested by you)
• Google Analytics (website usage data)
• Email Tools (for booking reminders, updates, or newsletter — if opted-in)
All third parties are vetted for GDPR and global compliance.
5. International Data Transfers
If you’re located outside the UK or EU, your information may be processed or stored in countries that do not offer the same level of data protection. We ensure all transfers comply with relevant data protection regulations (e.g. GDPR Standard Contractual Clauses).
6. Data Retention
We retain your data:
• For up to 5 years post enquiry/order
• For up to 7 years for legal, accounting, or regulatory reasons (e.g. VAT invoices)
• Until you ask us to delete it (unless we are legally required to retain it)
For warranty and post order services, we may be required to keep your date indefinitely.
7. Your Data Rights
You may request to:
• Access the personal data we hold about you
• Correct inaccuracies
• Request deletion of your data
• Object to direct marketing or automated profiling
• Request transfer of your data to another service
To exercise your rights, contact projects@homelivingluxury.com.
8. Cookies
What Are Cookies?
Cookies are small text files placed on your device that help us understand how users interact with our site. They enable basic functions like page navigation, shopping cart integrity, and session management.
What Cookies We Use
We use:
• Essential cookies for Shopify store functionality (e.g. cart, checkout, login)
• Analytics cookies via Google Analytics and Shopify to track website performance and usage
• Referral cookies to monitor how users find us (e.g. landing pages, email campaigns)
No cookies we use collect personally identifiable information unless you submit it via a form.
How You Can Control Cookies
You can control or disable cookies via your browser settings. Disabling cookies may impact the functionality of the website.
For more info, see:
9. Data Security
We use secure third-party processors (e.g. Shopify Payments, Google Workspace) and take all reasonable steps to prevent loss, misuse, or unauthorized access to your data. Internal access is strictly limited to authorised personnel only.
10. Finance & Third-Party Applications
If you choose to finance your purchase through our trusted partner, Portman Finance, your engagement will be governed by their terms and privacy policy. We do not manage or store your financial application data directly.
11. Children’s Data
Our services are not directed to children under the age of 16. We do not knowingly collect or process data from minors.
12. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page and, where appropriate, notified to you via email.