Splashguard for Paella Pan Basic/ PRO-960 - GrillSymbol

Safety

At GrillSymbol, safety is our top priority. We are committed to providing products that meet the highest safety standards.

Our PRO-series products have undergone rigorous safety testing and conform to the requirements of directive 2009/142/EC. Look for the CE1336-10 number combination on our products, indicating their compliance with CE conformity assessment

 To ensure the utmost safety, our PRO-series products have been designed with a focus on user protection. The windshield side panel is constructed in a way that it does not heat up during operation, significantly reducing the risk of accidental burns. You can enjoy your grilling experience with peace of mind, knowing that our products prioritize your safety.

 Here are the safety tests conducted on our products:

1. Temperature Test: Our products have been subjected to temperature testing to ensure that the windshield side panel does not exceed +60°C above the outside temperature during operation. This means that even on a typical northern summer day with an outside temperature of -20°C, the maximum temperature of the side panel will be up to +80°C. The "Triple Windshield" feature in our PRO-series provides a safe solution to prevent accidental burns.
2. Stability Test: We have conducted rigorous stability tests to ensure that our products remain stable and steady during use. The legs and framework of the pan are designed to provide optimal strength, preventing any wobbling or shaking, even when the pan is full of food.
3. Lighting Test: Our unique "Click and Cook" feature enables easy and safe lighting of the gas using battery supply. With a simple push on the switch (standard equipment on all PRO-series products, except for 460 models), you can safely ignite the gas and start grilling.

Rest assured, our safety measures have been verified through the expertise of Inspecta Group, a reputable organization specializing in conformity assessments. For more information on their services, please visit their website at www.inspecta.com.

Warranty | Shipping | Returns

Warranty

At Home Living Luxury, we take great pride in partnering exclusively with brands that prioritize quality in their products. Our unwavering commitment to exceptional standards allows us to offer a robust warranty policy with confidence, knowing that the products we offer consistently meet and exceed customer expectations.

However, we understand the importance of having a comprehensive policy in place, this Warranty Policy only covers GrillSymbol Products, please check specific product pages for more tailored information.

• The product and its parts come with a 24-month warranty covering production and material defects.
• The warranty is valid only when accompanied by the original purchase document.
• Exclusions from Warranty Coverage: The warranty does not cover instructions for use, maintenance, cleaning of the product, restoration of appearance, or defects caused by non-compliance with the user manual.
• Wear and Tear: The warranty also does not cover normal wear and tear or the repair of defects resulting from it. Minor issues unrelated to the intended purpose and use of the product, such as scratches, are not covered.
• Defects: In the event of a defect occurring within the warranty period, please contact Home Living Luxury.

Note:

To ensure warranty coverage, it is important to retain the original purchase document. For any inquiries or issues related to warranty claims, please reach out to Home Living Luxury.

Please check our store wide Warranty Policy for more information.

Shipping

All GrillSymbol orders come with FREE UK AND IRELAND DELIVERY.

Estimated arrival time 3-5 working days.

Below we have outlined our Shipping Policy which covers all of our GrillSymbol Range. This Shipping Policy only covers GrillSymbol Products, please check specific product pages for more tailored information.

Delivery Address: The Goods will be delivered to the delivery address provided by the Purchaser during the order placement process. The Purchaser will receive delivery notifications using the contact information provided during the order placement.

1. Delivery Methods: The ordered Goods will be transported based on the selected delivery method indicated during the order placement. Delivery methods may include courier services such as DHL, DPD, Itella, or the local post office, depending on the Goods and the country of delivery. The Purchaser will receive information about the package, allowing them to track its progress from the local country premises.

2. Accuracy of Contact Data: To prevent delays and misunderstandings in the delivery process, it is essential that the contact information provided during the order placement is accurate. Home Living Luxury and our courier partners cannot be held liable for delayed delivery or misunderstandings arising from inaccurate or incorrect data submitted by the Purchaser during the order placement.

3. Third-Party Recipient: If the Purchaser specifies a third person as the recipient in their order, the Goods will be transferred to that designated individual.

Note:

Ensuring the accuracy of the contact information and carefully reviewing delivery details will help facilitate a smooth and timely delivery process.

Please check our store wide Shipping Policy for more information. 

Returns

At Home Living Luxury, we stand by our Brand Partners. We are confident that once you receive your product(s),  you will instantly fall in love.

However, if for any reason you are not completely satisfied with your purchase, we have outlined our Returns Policy which covers all of our GrillSymbol Range. This Returns Policy only covers GrillSymbol Products, please check specific product pages for more tailored information.

1. Right of Withdrawal: Customers are entitled to withdraw from the Sales Contract, replace, or return the Goods within 14 days from the delivery date, without the need to provide a reason. To qualify for free delivery upon return, the same type of delivery method used for the initial shipment must be utilized. In the event of withdrawal, customers must promptly return the goods, no later than 14 days.

2. Condition of Returned Goods: Customers may try on or test the item to assess its suitability, ensuring minimal impact on the item and its packaging. Please note that try-on should resemble usage typical of a retail sales setting before purchase. For example, the item should not be used for frying on a pan or igniting a fire with a BBQ cooker. Returned goods must be in their original packaging, with the original label, and in the same condition as at the time of delivery. If the Goods were delivered disassembled, they must also be returned disassembled, using the same packaging as provided upon delivery. If feasible, the package should be opened without damaging it, with any protective layers or objects removed.

3. Compensation for Diminished Value: If the original package is damaged, the Goods are used beyond what is reasonable during the trial period, or the returned Goods are not in the same condition as new, Home Living Luxury reserves the right to deduct compensation equivalent to the diminished value from the refundable amount. The compensation amount will always be determined based on the extent of the possible diminished value, and customers will be promptly notified of the compensation sum. Please note that customers are responsible for bearing the cost of returns.

4. Exceptions to the Right of Return: The right to return within 14 days does not apply to Goods made specifically according to the personal needs of the customer, including products that are customized or made as a special order. 

5. Extreme weather conditions: Additionally, we cannot provide refunds for damages caused by extreme weather. This can include damage by; Wind, Hail, Lightening, Hurricanes, Earthquakes, etc.

Note:

It is important for customers to carefully review and comply with this returns policy to ensure a smooth return process and to avoid any deduction from the refundable amount.

Please check our store wide Return and Refund Policy for more information.