FesFoc "Lighthouse" Large Outdoor Luxury Planters

       

Designing Your Lighthouse

Designing Your Lighthouse

We have curated an easy to understand dossier for the FesFoc Lighthouse.

Please reach out to us, whereby we will go through all of the possible design options and project requirements for your specific project, at a time of your convenience.

sales@homelivingluxury.com

+442034359402

    

Alternatively, click the link below to view our full FesFoc Collection.

      

Click here to view the Full FesFoc Planters Range.

    

The "Luxuriant" Lighthouse comes in modular components. These can be purchased individually, or as a package, to create the effects as seen in the pictures.

                             

Dimensions

     

Contact us for more information.

 

The FesFoc Range

The FesFoc Range

The FesFoc Range encompasses a diverse collection of outdoor alfresco kitchens, charcoal grills, furniture, and planters. Each product in this exclusive range reflects the essence of luxury, adhering to the highest standards in design and craftsmanship.

True to its reputation, the FesFoc brand exemplifies luxury in every aspect, leaving no room for compromise. This commitment to excellence resonates throughout the entire range, ensuring that each item exudes elegance and sophistication, making it a symbol of opulence and refinement for outdoor living spaces.

 

The FesFoc Collections

 

We have put together a selection of resplendent dossiers, showcasing our prestigious FesFoc Range. Contact us for more information.

 

The Full FesFoc Dossier

  

Please reach out to us, whereby we will go through all of the possible design options and project requirements for your specific project, at a time of your convenience.

sales@homelivingluxury.com

+442034359402

 

 

The Ordering Process

The Ordering Process

Step-by-Step Ordering Process for Your FesFoc Furniture Collection:

1. Website Visit: Begin your journey by visiting our website, where you will find a showcase of our exquisite FesFoc luxury outdoor alfresco kitchens. Explore the different designs, features, and customisation options available.

2. Request a Quotation: Once you have identified the style and specifications that align with your vision, click on the "Request a Quote" button. Fill out the form with your contact details, project requirements, and any specific preferences you may have.

3. Initial Consultation: Our dedicated team will promptly review your request and reach out to you for an initial consultation. During this conversation, we will delve deeper into your requirements, discuss design possibilities, and provide expert guidance to ensure we understand your vision thoroughly.

4. Design Proposal: Based on the information gathered from our consultation, our experienced designers will create a detailed design proposal tailored to your unique preferences and requirements. This proposal will include a visual representation of your custom outdoor alfresco kitchen, showcasing the chosen materials, layout, and features.

5. Revision and Refinement: We value your input and feedback. If any adjustments or modifications are needed, we will work closely with you to refine the design proposal until it aligns perfectly with your vision. Our goal is to ensure your complete satisfaction before moving forward.

6. Finalising the Order: Once the design proposal is finalized, we will prepare a comprehensive order document that includes all the specifications, agreed-upon details, pricing, and payment terms. We will share this document with you for review and confirmation.

7. Order Confirmation: After reviewing the order document, if you are satisfied and ready to proceed, we will request your confirmation by signing the document. This step confirms your commitment to the order and allows us to move forward with production.

8. Production and Lead Time: With the order confirmation in place, our skilled craftsmen will begin the production process for your custom luxury outdoor alfresco kitchen. The production timeline typically takes around two months, ensuring meticulous attention to detail and the highest level of craftsmanship.

9. Progress Updates: Throughout the production phase, we will keep you informed of the progress of your order. We understand the anticipation and excitement that comes with creating your dream outdoor kitchen, and we strive to provide regular updates and address any queries or concerns you may have.

10. Quality Assurance: Prior to delivery, our quality assurance team will conduct a thorough inspection of your custom outdoor alfresco kitchen to ensure it meets our stringent standards of excellence. We want to guarantee that every detail, from materials to craftsmanship, exceeds your expectations.

11. Delivery: Once your custom luxury outdoor alfresco kitchen is ready, we will coordinate the delivery with precision and care. Our skilled professionals will ensure that your outdoor kitchen is delivered in a perfect and impeccable condition.

12. Final Confirmation: Following the delivery, we will invite you to inspect and confirm your satisfaction with the completed outdoor kitchen. This final confirmation marks the successful completion of your order and signifies your delight in the finished product.

We take pride in delivering exceptional customer service and a seamless ordering process, guiding you every step of the way. From the initial consultation to the final confirmation, we are committed to creating your dream luxury outdoor alfresco kitchen that exceeds your expectations in terms of design, functionality, and craftsmanship. 

Warranty | Shipping Returns

Warranty

At Home Living Luxury, we take great pride in partnering exclusively with brands that prioritise quality in their products. Our unwavering commitment to exceptional standards allows us to offer a robust warranty policy with confidence, knowing that the products we offer consistently meet and exceed customer expectations.

However, we understand the importance of having a comprehensive policy in place, this Warranty Policy only covers certain FesFoc products.

Note:

Please do not assume this warranty policy covers other products on our store. We strongly recommend that you check specific product pages for more tailored information.

FesFoc Warranty Manual

Important Information: Please read the entire manual before using your FesFoc product. Failure to comply with the terms and conditions outlined in this warranty may invalidate your warranty.

Warranty Coverage

FesFoc provides a warranty against fabrication defects for the following products:

2-Year Warranty:

• Stainless Steel Chassis
• Granite Counter-top
• Charcoal Combustion System
• Stainless Steel Grills
• Cast Iron Grills
• Taps
• Sinks
• Stainless Steel Griddles
• Accessories

3-Year Warranty:

• Gas Module Point
• Gas Module Line

Conditions and Limitations

To be eligible for warranty coverage, the following conditions must be met:

1. The warranty is only available to the original purchaser who made the purchase through Home Living Luxury, who are an official retailer for FesFoc across the UK and Ireland.
2. The warranty is non-transferable and cannot be extended by FesFoc or Home Living Luxury.
3. The product must be installed and used according to the instruction sheets included in the product box and in compliance with relevant safety regulations.
4. The installation must be performed by an authorised technician with the necessary licenses according to British and/or Irish laws.
5. The warranty does not cover damages caused by:
   • Lack of appropriate maintenance
   • Misuse of any kind
   • Fires caused by grease
   • Overfiring
   • Hostile environment
   • Meteorological conditions
   • Accidents or mishandling
   • Incorrect installation
   • Abuse or overload
   • Use of the wrong combustible
   • Neglect or alterations of the product, including installation of parts from other manufacturers
   • Commercial or collective use of the product
   • Discoloration of components from UV exposure, chemical cleaners, or other sources
   • Rusting of metal or stainless-steel parts caused by ferric particles in the air, saline environment, or any other cause
6. The warranty does not cover damages resulting from the misuse of the barbecue. Any alteration or modification of the barbecue will void the warranty.
7. The warranty does not cover scratches, notches, dents, or any damage caused by external actions. It also excludes damages to finishes, splintering of porcelain or granite parts, discoloration, corrosion, and other damages caused by heat, cleaners, or chemicals. Meteorological or environmental blowouts are also not covered.
8. The warranty does not cover the installation parts used in the gas grill.
9. Neither Home Living Luxury, or FesFoc are liable for any damage caused by incorrect fixation of the product to the wall. For proper wall fixation, consult Home Living Luxury.
10. The warranty does not cover the deterioration of the vitrified (antioxidant protection) of the cast iron grill. In stainless-steel grills, the warranty does not cover colour changes in pieces that come into direct or indirect contact with fire or embers.

Replacement Parts

FesFoc will provide replacement parts for components that have reached the point of being completely unusable within the warranty period. Only one replacement will be provided for each unusable component. Further replacements will not be warranted and will be priced at the usual cost. Both Home Living Luxury and FesFoc, reserve the right to modify any components.

If a claim is made after the first year since the purchase, FesFoc and Home Living Luxury, may fully discharge itself from all warranty-related obligations. In such cases, FesFoc or Home Living Luxury will provide a refund for the warranted part to the original purchaser.

Costs and Expenses

Neither Home Living Luxury or FesFoc assume responsibility for any costs or expenses associated with the installation of warranted parts. This includes installation, transportation, labor, and material costs.

Limitation of Liability

Home Living Luxury and FesFoc's responsibility under this warranty is limited to the terms and conditions outlined in the warranty manual. In no event shall Home Living Luxury or FesFoc be liable for any incidental or indirect damages.

Exclusions

This warranty applies only to FesFoc products and does not cover accessories. FesFoc do not authorise any third party to assume any obligations defined in this warranty in the sale of its products.

Warranty Claim

To make a valid warranty claim, the following requirements must be met:

1. Present a valid bill of sale from Home Living Luxury.
2. Provide the model number of the warranted product.

Failure to meet these requirements will result in the rejection of the warranty claim.

FesFoc reserves the right to inspect and analyse damaged products to examine the validity of the warranty claim. If an inspection is required, the claimant is responsible for transportation costs, including customs expenses and duties. If the claim is declared invalid, the warranty will not be honoured.

If FesFoc requests the damaged part for analysis, the claimant must ensure proper packing and provide a photographic report from all angles to validate the claim. Failure to comply with these requirements will result in the rejection of the claim.

Contact Information

For any questions or requests, please contact either Home Living Luxury or FesFoc.

Home Living Luxury:

• Phone: +442034359402
• Email: sales@homelivingluxury.com

FesFoc:

• Website: https://www.fesfocdesign.com/
• Phone: +34936891877
• Email: fesfoc@fesfoc.com

Note:

To ensure warranty coverage, it is essential to retain the original purchase document. For any inquiries or issues related to warranty claims, please reach out to Home Living Luxury.

Please check our store wide Warranty Policy for more information.

Shipping

At Home Living Luxury, we recognise the paramount importance of ensuring a fast and efficient shipping time-frame for our valued customers. With our unwavering commitment to exceptional standards, we have established a comprehensive shipping policy specifically tailored to FesFoc products. This policy outlines our procedures and guidelines, aiming to deliver your orders in a timely and efficient manner.

Note:

Please do not assume this shipping policy covers other products on our store. We strongly recommend that you check specific product pages for more tailored information.

Order Processing and Fabrication Lead Times:

1. Upon receiving your order confirmation, which requires a payment of either 50% or 100% of the order total, our team will initiate the fabrication process.
2. Fabrication lead times may vary based on the type of product ordered:
   • Standard Size Units: The fabrication process for standard size units typically takes 4-5 weeks.
   • Custom-Made Orders: For custom-made orders, the fabrication process may take approximately 10-12 weeks.
3. Please note that the fabrication lead time is in addition to the shipping timeframes mentioned below.

Shipping Timeframes:

1. After the product is completely fabricated, we will proceed with the shipping process.
2. The estimated shipping time for your order is approximately 1 to 2 weeks.
3. Please be aware that the shipping timeframe may vary depending on factors such as destination, customs clearance procedures, and unforeseen circumstances beyond our control.
4. We will provide you with a tracking number once your order has been shipped, allowing you to track its progress.

Shipping Methods and Carriers:

1. We work with reliable shipping carriers to ensure the safe and timely delivery of your order.
2. The shipping method used will depend on various factors, including the destination, size, and weight of the product.
3. We may utilize services such as ground shipping, air freight, or specialized freight carriers to deliver your order efficiently and securely.

Shipping Costs:

1. Shipping costs are calculated based on factors such as the destination, size, weight, and shipping method selected.
2. The shipping costs will be clearly communicated to you during the ordering process, allowing you to review and confirm the total cost, including shipping fees, before making payment.

Shipping Restrictions and Limitations:

1. We currently offer shipping to select regions and countries. Please check with us or refer to our website for the list of available shipping destinations.
2. In some cases, customs duties, taxes, or additional fees may apply upon the arrival of the shipment. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information.
3. If any shipping restrictions or limitations apply to your specific region or country, we will communicate this information to you during the ordering process.

Shipping Insurance and Damages:

1. We take every precaution to ensure that your order is adequately packaged to withstand the shipping process.
2. In the rare event that your order arrives damaged, please notify us immediately.
3. It is essential to inspect the shipment upon delivery and note any visible damage on the delivery receipt or bill of lading.
4. We also recommend taking photographs of the damaged packaging or product.
5. Please contact our customer service team as soon as possible with detailed information and supporting documentation regarding the damage. We will work with you to resolve the issue promptly and provide a suitable solution, such as arranging for a replacement or filing a claim with the shipping carrier.

Change of Shipping Address:

1. If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible.
2. Please note that address changes may delay the shipment, and additional fees may apply if the order has already been processed or shipped.

We strive to provide accurate and up-to-date shipping information and maintain clear communication throughout the process. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at sales@homelivingluxury.com.

Returns

At Home Living Luxury, we strive to provide our customers with the highest quality products and exceptional service. We understand that occasionally, circumstances may arise where you need to consider a return or exchange. However, please note that due to the nature of our products and the fabrication process, once fabrication has begun, returns or exchanges are not accepted.

Pre-ordering and confirmation

We understand the importance of ensuring your order is perfect. That's why we work closely with you during the design and pre-ordering process, providing personalised assistance and guidance. Our aim is to meet your expectations and create a product that aligns with your vision.

Once we have finalised all the details of your order, we will send you a virtual or physical document for your review. To proceed with the order, we kindly request your signature on this document. This step ensures that we are on the same page and have a clear agreement. It's important to note that once fabrication begins, we are unable to accept cancellations or returns.

We want to provide transparency and clarity throughout the process, so obtaining your signature on the agreement document ensures mutual understanding and avoids any misunderstandings later on.

Our dedicated team is committed to delivering a meticulously crafted product that will bring joy and satisfaction to your outdoor living space. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer service team. We are here to help you every step of the way.

Fabrication Process and Returns

1. Once we receive your order confirmation and the fabrication process begins, it is not possible to cancel, return, or exchange the items.
2. The fabrication process is initiated promptly to ensure timely delivery, and once in progress, the items are customised specifically to your order.

Quality Assurance

1. We take great pride in the craftsmanship and quality of our products. Each item undergoes rigorous quality checks throughout the fabrication process to ensure it meets our strict standards.
2. If you encounter any issues or concerns with your FesFoc products upon delivery, please contact our customer service team, and we will address them promptly and work towards a resolution.

Damaged or Defective Items

1. In the unlikely event that your FesFoc product arrives damaged or defective, please notify our customer service team immediately.
2. We will require detailed information and supporting documentation, such as photographs, to assess the issue and determine the appropriate course of action.
3. If a manufacturing defect or damage in transit is confirmed, we will work with you to provide a suitable resolution, which may include repair or replacement of the affected item.

Product Information and Assistance

1. We provide detailed product information, specifications, and assistance to help you make an informed decision before placing your order.
2. If you have any questions or concerns about a FesFoc product, we encourage you to contact our customer service team for clarification and guidance prior to making a purchase.

Final Sale

1. All FesFoc products are considered final sale once fabrication has begun. This means they cannot be returned or exchanged unless they arrive damaged or defective.

We appreciate your understanding of our returns policy, which is in place to maintain the integrity of our customized products and uphold our commitment to exceptional quality. Should you have any questions or require further assistance, please don't hesitate to reach out to our customer service team, who will be happy to assist you.