1-2 Person Round Cold Plunge Tub - Home Living Luxury

1-2 Person Round Cold Plunge Tub - Home Living Luxury

Perfect addition to any space, when combined with our saunas and hot tubs.

Dive into the refreshing world of our Cold Plunge Tub, a simple yet effective addition to your wellness routine. Designed for those who relish the exhilaration of cold water therapy, this freestanding wooden tub offers a soothing experience like no other. It's perfect for pairing with your sauna or hot tub sessions, inviting you to embrace the invigorating effects of chilly water.

Discover the Subtle Chill

Our Cold Plunge Tub is known for its natural simplicity. It sits at ambient temperature, which means when placed outdoors, it can reach as low as 5 degrees Celsius. Even on an average day, it hovers around 10-14 degrees – much colder than it might sound. But don't be fooled by the cool exterior, these cold tubs are a fantastic addition to any wellness plan. Beyond their aesthetic appeal, they are hassle-free, requiring neither complex plumbing nor electrical connections.

Natural Elegance

Our 1-2 Person Round Cold Plunge Tub is a testament to the harmony between nature and luxury. Its simple, yet elegant design allows you to immerse yourself in the healing power of cold water therapy while surrounded by premium Norwegian spruce wood. Crafted to perfection, this tub stands at a comfortable height of 1 meter, providing you with plenty of space to enjoy the experience.

Strength in Every Detail

When it comes to durability, our Cold Plunge Tub is second to none. With 38 mm thick side walls and a floor, it's built to withstand the test of time. We've paid close attention to even the smallest details, using stainless steel screws that ensure the tub's longevity. The benches, thoughtfully fixed to the walls, not only provide seating but also make cleaning a breeze.

  

Efficiency Meets Convenience

We understand that a seamless experience is essential, which is why our Cold Plunge Tub features a water discharge valve. This feature allows you to easily attach a hose for efficient drainage, making maintenance a simple task.

With dimensions that are both practical and accommodating, our tub is perfect for 1-2 people. Its cylindrical shape and an external diameter of 1460 x 1349mm make it a stylish addition to any setting.

Efficient Assembly

The assembly process for our Cold Plunge Tub is a straightforward and efficient experience. With an estimated assembly time of 2-3 hours, you'll have your tub ready for use in no time. Our detailed assembly instructions are designed to make the process as hassle-free as possible, ensuring you can start enjoying the benefits of your Cold Plunge Tub with minimal effort. Whether you're setting it up for personal relaxation or a wellness facility, the ease of assembly ensures a quick and smooth transition to the revitalizing experience it offers.

Included with Your Cold Plunge Tub

The following is included as standard with you cold plunge tub:

1. Cold tub painted in the colour of your choice.
2. Exquisitely designed curved steps for easy access.
3. Waterproof Solar Thermometer (RRP: £49.99)
4. A matching cover, elegantly painted to match the tub.
5. The tub features a standard depth of 1 mm, with 38 mm thickness for the floor and side walls.
6. Stainless steel screws for added durability and longevity.
7. Seats located at each side of the tub.
   
8. A water discharge valve for hassle-free drainage.
9. Delivery to your desired location.

Optional Extras

To further tailor your Cold Plunge Tub to your preferences, we offer the following optional extras:

1. Delivered Pre-Assembled: For added convenience, have your Cold Plunge Tub delivered pre-assembled and ready to enjoy.
2. Sand Filter: Opt for a sand filter to maintain the water quality in your tub, ensuring a pristine and refreshing experience. Please note that the sand filter, while energy-efficient (only 700W), may require an electrical supply. It comes with a European plug top, which can be adapted by a local electrician for use with British sockets (more info below).

Specifications

Sand Filtration System

A sand filter plays a crucial role in maintaining the cleanliness and clarity of both hot tubs and cold plunge tubs. Here's an explanation of what a sand filter does and why it is a wise investment:

1. Crystal Clear Water: The sand filter diligently ensures your tub's water remains clean, clear, and of the highest quality. It rigorously removes impurities, debris, particles, dirt, oils, lotions, and bacteria, enhancing both safety and your overall wellness experience. With each soak, enjoy the pristine and refreshing water clarity that the sand filter consistently provides.

2. Long-lasting Performance: Sand filters are known for their durability and longevity. With proper maintenance and regular cleaning, they can provide reliable filtration for an extended period. Investing in a high-quality sand filter ensures long-lasting performance and peace of mind.

3. Cost-effectiveness: While sand filters may require an initial investment, they prove to be cost-effective in the long run. By removing impurities and maintaining water quality, they reduce the need for frequent water changes and chemical treatments. This can save you money on water and chemical expenses, making it a financially wise choice.

If your cold tub is to be used daily or bi-daily, purchasing a sand filtration system may be within your best interest. However, this is not necessary when purchasing your cold plunge tub. 

Plumbing & Electrical

Plumbing

Our Cold Plunge Tub is designed to offer you convenience and flexibility. It does not require any plumbing. As a freestanding, portable tub, it comes equipped with a drainage valve for easy emptying and cleaning. This means you can place it in your preferred location without the need for any plumbing connections.

Electrical

The Cold Plunge Tub is a self-sufficient addition to your wellness routine and doesn't require an electrical supply to run. However, if you choose to use a sand filter with the tub, an electrical supply will be necessary. The sand filter operates at a modest 700W and can be plugged into a standard 13amp socket. It's important to note that the sand filter is equipped with a European plug top. You may need the assistance of a local electrician to replace it with a British plug top for compatibility with British sockets.

Important to Note:

• Initial Water Seepage
• During the first 3-7 days of your hot tub being filled with water, you may observe initial water seepage. This occurrence is a normal part of the tub's adjustment process. As the wood adjusts to its new environment, it may initially allow a small amount of water seep through. Rest assured that, with time, the tub will naturally swell and become completely watertight, eliminating any seepage concerns. 

To view our oval 1-2 person cold plunge tub, click here.

Painting

Below, you'll find our detailed in-house painting documentation. In this dossier, we present an extensive range of colour options to choose from, along with insights into our meticulous painting process and the high-quality paint materials we use ensuring your cold tub stays in tip top quality for years to come.

Order Timeline

Following your order confirmation, our production team initiates the crafting process. This stage typically requires 15-20 business days.

Delivery Estimate

After the fabrication is complete, we allocate an additional 5 days for the secure delivery of your cold plunge tub. Our primary objective is to ensure that your order reaches you within the timeframe of 20-25 days from the date of order confirmation.

Note:

While we consistently aim to meet this timeline, it is important to acknowledge that certain circumstances may occasionally necessitate a delivery window of up to 30 days. These circumstances may include customised features, adverse weather conditions, or other factors beyond our control.

Foundations

A crucial part of achieving longevity and getting the most out of our new cold tub is establishing a solid foundation. An inadequate foundation can lead to structural issues, potentially causing cracks in the tub. Uneven placement of the tub may alter its geometric shape, resulting in twisting of the wood, as well as the formation of gaps.

Access for Installation & Maintenance

For seamless installation and maintenance of our tub, access to all sides is essential. We recommend allowing approximately 300mm (about 12 inches) of clearance around the tub. 

In instances where the tub is positioned in a tight corner or a confined space, it's important to consider the potential challenges this may pose for maintenance. Restricted access can hinder routine visual inspections, which are typically recommended every six months. This regular check-up is crucial to identify and address any issues promptly, preventing them from escalating into more significant problems. Therefore, when placing the tub in a snug location, please be mindful of the potential maintenance difficulties it may entail.

Base

The foundation is the bedrock upon which your outdoor tub will stand. To maintain the structural integrity and prevent warping over time, it's imperative that all of our products are fitted on a level and sturdy surface. We do not recommend installing on uneven ground, grass, or generally unsuitable surfaces. Instead, we advocate for the ideal base, which includes options such as concrete, tarmac, patio stones, or even a structurally sound patio decking.

To ensure proper weight distribution and stability, it is crucial that the full, complete base is in contact with the ground. 

It's crucial to avoid any substantial depressions or gullies on the base surface. A depression of more than 3/4 of an inch (20mm) at any point across the base can lead to undesirable consequences, such as the floor being pushed down or bowed up in the middle. 

An inadequate base can result in gaps forming. Gaps may develop in the doors or walls. These gaps can have several consequences, including:

1. Water Leakage: Gaps may permit water to seep out of the tub, potentially causing damage to the interior and its contents.
2. Aesthetic Deterioration: Uneven gaps can mar the tub's appearance and affect its overall aesthetics.

It's essential to ensure that the tub is placed on a level and appropriate foundation to prevent these issues.

Note:

If our recommendations for building / choosing a suitable base are not adhered to, the warranty of the tub will be nulled!

How to Verify Your Hot Tub / Cold Tub's Base

Checking the solidity and levelness of your tubs base is crucial to ensure a flawless installation and prolonged usage. You can follow these simple steps to confirm its suitability:

• Use a level, a straight piece of material, alongside a spirit level to check for any rocking or depressions exceeding 3/4 of an inch (20mm).
• For added peace of mind, consider consulting a local builder or landscaper to confirm that the surface is level, ensuring a solid foundation for your outdoor tub.

Get Our Opinion

If you have any doubts or questions about the surface where your cold tub will be installed, please reach out to us. We are dedicated to providing you with peace of mind and expert assistance throughout the process.

To facilitate a comprehensive assessment of your base, we invite you to share images via email to sales@homelivingluxury.com. Please include the following details in your email, which will help us evaluate your situation accurately and efficiently:

1. Images: Attach 3-5 images of your preferred base. This visual information is crucial for our assessment.
2. Additional Information: If there are any specific details or noteworthy aspects related to your base, please provide them in the email. This may include any unusual features or conditions.
3. Contact Number: Include your preferred contact number, allowing us to reach out to you promptly.
4. Tub Type/Model: Kindly, mention the type, model and size you are interested in. This will help us tailor our guidance to your specific needs.

Assembly Instructions

The assembly process for our Cold Plunge Tub is a straightforward and efficient experience. With an estimated assembly time of 2-3 hours, you'll have your tub ready for use in no time. Our detailed assembly instructions are designed to make the process as hassle-free as possible, ensuring you can start enjoying the benefits of your Cold Plunge Tub with minimal effort. Whether you're setting it up for personal relaxation or a wellness facility, the ease of assembly ensures a quick and smooth transition to the revitalizing experience it offers.

These assembly instructions will be provided with you upon delivery.

Cold Hydrotherapy Health Benefits

Cold Hydrotherapy Health Benefits

The Science Behind Hydrotherapy: A Soothing Oasis for Body and Mind

Hydrotherapy is a time-honoured practice rooted in the idea that water, with its unique properties, can have a profound impact on the human body. One of the key principles of hydrotherapy is the use of water's temperature, buoyancy, and pressure to stimulate healing responses within the body.

The Power of Temperature

The temperature of the water plays a crucial role in hydrotherapy. In hot tub therapy, warm water immersion serves as a natural muscle relaxant. As the body soaks in the soothing warmth, tense muscles begin to release, promoting relaxation and stress reduction. The increased blood flow generated by the warmth also contributes to improved circulation, potentially alleviating conditions like high blood pressure and improving overall cardiovascular health.

On the other end of the spectrum, cold plunge therapy involves immersing oneself in cold water, which can range from cool to icy temperatures. This sudden exposure to cold stimulates vasoconstriction, causing blood vessels to narrow. This, in turn, reduces inflammation and muscle soreness. Cold plunge therapy can also provide a burst of energy and mental alertness, making it an excellent choice for those seeking an invigorating start to their day.

Water Submersion: The Elixir of Physical Relief

Buoyancy and Support

Water's buoyant properties are a hallmark of hydrotherapy. When immersed in water, the buoyant force counteracts gravity, reducing the strain on joints and muscles. This buoyancy offers a unique form of support for individuals with conditions such as arthritis or chronic pain. It allows them to exercise and move more freely, promoting flexibility and mobility.

Mental Well-Being: The Silent Healing Power

Stress Reduction and Improved Sleep

Cold plunge therapy leverages scientific findings related to hormonal responses and their impact on well-being. Research suggests that immersing oneself in icy water can lead to a hormonal buildup and release. Post-immersion, individuals often experience an increase in endorphins, known for their mood-elevating properties, which can significantly reduce stress and elevate one's mood. This effect is attributed to the soothing influence of cold water on the vagus nerve, reinforcing the therapeutic potential of cold plunge therapy.

Furthermore, cold water immersion is linked to the enhanced production of mood-elevating hormones and neurotransmitters, such as beta-endorphins, noradrenaline, and dopamine. These biochemical changes, altering the body and brain's chemistry, have shown potential in ameliorating symptoms of depression and anxiety, as supported by scientific research. Cold plunge therapy presents a holistic approach to mental well-being, aligning with the transformative influence of hormonal balance on our emotional state.

Cold Immersion: Invigorating the Mind

Cold plunge therapy's effects extend to invigorating the mind, enhancing alertness, and boosting energy levels. The combination of cold water immersion followed by a warm soak creates a distinctive stress-relief experience. This contrast therapy triggers the release of endorphins, leading to a profound sense of exhilaration. The surge in endorphins not only relieves stress but also serves as a natural energy booster.

Individuals who incorporate cold immersion into their routine often report increased mental alertness and improved focus. It's a refreshing way to jump-start the day, providing a burst of energy that can enhance productivity and overall mental clarity. Cold plunge therapy offers a revitalising path to invigorate both the body and the mind, fostering a renewed sense of mental alertness and vigour.

Health Benefits Summarised

Cold plunge therapy involves immersing your body in cold water, typically between 50-59°F (10-15°C). While it may initially seem intimidating, the rewards are well worth the initial shock. Cold plunge tubs offer a plethora of health benefits, supported by data and scientific findings:

1. Invigoration: Cold plunges serve as a natural adrenaline rush. The shock of cold water instantly awakens your senses, providing an immediate energy boost and heightened mental alertness. Imagine the added benefit of jets in a cold plunge tub, creating a dynamic massage that intensifies the invigorating experience.
2. Muscle Recovery: After strenuous physical activities, a cold plunge accelerates muscle recovery. The cold water reduces inflammation, alleviates muscle soreness, and helps you bounce back quickly. When combined with strategically placed jets, it's like a targeted therapy session for your muscles, promoting rapid rejuvenation.
3. Enhanced Circulation: Cold immersion triggers vasoconstriction – the narrowing of blood vessels, followed by vasodilation – their expansion when you exit the cold water. This process exercises your circulatory system, improving cardiovascular health. Jets in a cold plunge tub can amplify this effect, delivering a refreshing and revitalising sensation.
4. Stress Relief: The contrast between the cold water and your body's natural temperature releases endorphins, providing a natural stress-relief sensation. The addition of jets in a cold plunge tub enhances this effect, stimulating the production of 'feel-good' hormones.
5. Mental Resilience: Cold plunges build mental fortitude. Over time, you'll become more resilient to stress and discomfort. The jets in a cold plunge tub create a dynamic experience, making the process more manageable as you adapt to the cold.
6. Immune Boost: Cold immersion stimulates the production of white blood cells, bolstering your immune system. These cells play a crucial role in defending your body against infections and illnesses. The combination of cold water and invigorating jets can contribute to a robust immune response.
7. Mood Elevation: Cold plunge therapy has been linked to mood elevation and a reduction in symptoms of depression. The exhilarating sensation of cold water, coupled with the rhythmic massage of jets, can provide a natural mood boost.
8. Post-Workout Cool Down: Athletes often use cold plunge tubs as part of their post-workout routine. The cold water reduces muscle inflammation, helping prevent injuries and aiding in overall recovery. Jets in these tubs provide additional relief by targeting specific muscle groups.

Cold plunge tub therapy, with its invigorating cold water and potential for hydro-massage, offers a revitalising experience that awakens the body and sharpens the mind. It's a transformative journey into the realm of contrast therapy, where the shock of cold immersion releases endorphins, enhances mental alertness, and provides a unique stress-relieving experience.

Cleaning & Maintenance

Cleaning & Maintenance

At Home Living Luxury, we aim to make the care of your wooden cold plunge tub as straightforward as possible. Our cold plunge tubs are equipped with a water discharge valve, providing a hassle-free way to connect a hose for efficient water drainage. Regular maintenance ensures the longevity of your hot tub and the enjoyment of its benefits.

Preventing Mould

While our cold plunge tubs are built to withstand the elements, mould can still develop over time. To address this issue, we recommend using chlorine to effectively remove mould from the tub's surfaces. Additionally, to prevent mould growth in the future, you can choose to use pool chemicals that contain chlorine. These chemicals help maintain a clean and mould-free environment for your cold tub.

Maintaining a Fresh Appearance

It's important to understand that wooden tubs have their own unique characteristics. Over time, wood that is frequently exposed to water naturally undergoes a gradual change in colour. This is a perfectly normal process and should be anticipated with wooden tubs.

If maintaining a consistent appearance is a top priority and you'd prefer to avoid this natural colour shift, we offer alternative fiberglass and polypropylene tubs. These materials are specifically designed to preserve a uniform look and are ideal for those who prefer a sleek and enduring aesthetic. So, if you're seeking a tub that will maintain a consistent colour over time, our fiberglass and polypropylene options might be the perfect fit for your needs.

Sanitizing:

To maintain cleanliness and prevent bacterial growth, use either chlorine or bromine as a sanitizer. Chlorine is often preferred for wooden cold plunge tubs. Bromine is often preferred for hot tubs due to its stability at higher temperatures.

Efficient Cleaning Steps:

Weekly:

• Use a skimmer net to remove leaves, debris, and floating particles from the water's surface.
• Every week or so, partially remove the tub's lid to allow fresh air to circulate, benefiting the water quality.

Bi-weekly:

Add a chlorine or bromine tablet/granules to the tub, with the frequency depending on usage. This will help maintain sanitizer levels over time.

Monthly Cleaning:

• Regularly test the water's chemistry using test strips or a kit.
• Adjust sanitizer levels as necessary.
• Check and adjust pH levels if needed.
• Add a shock treatment to the water. Periodic shocking helps remove organic contaminants and refreshes the sanitizer.

3 - 6 Month Cleaning:

• Drain the tub completely.
• Gently scrub the interior with a mild, non-abrasive cleaner.
• Rinse the tub thoroughly.
• Refill the tub with fresh water.

Ongoing Maintenance:

With any wooden tub, maintenance cannot be overlooked. With regular water testing, proper chemical balancing, and consistent cleaning routines, you can ensure that your cold plunge tub remains hygienic and enjoyable. Maintenance is the key to extending the longevity of your cold plunge tub.

By following these maintenance guidelines, you can enjoy your wooden cold tub to the fullest and keep it in top condition for years of relaxation and enjoyment.

Warranty | Shipping | Returns

Warranty

Finnish Hot Tubs & Cold Plunge Tub Warranty

Our Finnish hot and cold plunge tubs are designed, fabricated and transported, adhering to the highest British and European standards of craftsmanship and quality. We maintain close partnerships with our dedicated partners and couriers to ensure the utmost quality.

As a testament to our confidence in our hot tubs, we proudly offer a comprehensive two-year warranty on all our hot and cold tubs. This warranty underscores our commitment to delivering top-tier, durable, and reliable tubs to our valued customers. Our two-year structure warranty covers our tubs for both private and commercial use.

Given the exceptional quality and construction of our tubs, when treated and maintained correctly, their lifespan is virtually limitless. With the right care, we confidently state that our tubs are built to endure for many decades to come.

Our comprehensive two-year warranty covers all aspects of your hot tub/cold plunge tub, ensuring you have peace of mind when it comes to your investment. This warranty includes:

1. Entire Tub Structure: Your entire hot/cold tub structure, including walls, flooring, and cover, is included. We guarantee that these components will remain in impeccable condition throughout the warranty period.

Appliance Warranty

The warranty for these items is determined by the manufacturer (e.g our Harvia heaters). The duration of their warranties may vary, ranging from 0 to 4+ years.

It's essential to understand that the warranty period for electrical products and accessories is often shorter when used for commercial purposes.

Post Warranty Repairs

After the warranty period ends, or if the products are intentionally damaged by third parties or due to customer fault, Home Living Luxury may, in some cases, offer replacement parts for a fee. The cost of these replacement parts and services will be based on rates set by Home Living Luxury.

Customers are required to cover the expenses for these services unless Home Living Luxury specifies otherwise. The exact criteria and terms for post-warranty repairs or damages resulting from intentional misuse will be determined by Home Living Luxury.

Warranty Exclusions

Within the following sections, we will provide a detailed overview of the specific exclusions contained within our warranty terms. These are important to understand as they delineate situations and circumstances where warranty coverage may not apply.

1. Non-compliance with Assembly Instructions: If your hot tub/cold plunge tub is delivered unassembled, it is crucial to follow the provided assembly instructions correctly. Your warranty will be void if the assembly is done incorrectly due to not adhering to the detailed and comprehensive instructions provided with your purchase.
2. Natural Characteristics of Wood: As wood is a natural material, the warranty does not cover the following aspects:
1. Wood may develop cracks after assembly.
2. Wood movement, which may lead to gaps in walls due to factors like lightning, hurricanes, or tornadoes, resulting in changes in the item's shape.
3. The occurrence of mould on wood.
4. Wooden details that include intact branches and do not compromise the item's stability.
5. Consequences of extreme or unusual weather conditions, such as water seepage through the walls during exceptionally heavy rain, strong winds, or weather events like lightning, hurricanes, or tornadoes.
6. Use of the item not in accordance with its intended purpose or malfunctions caused by non-compliance with the provided instructions.
3. Alterations and Repairs: The warranty is not applicable if the items are disassembled, their components are replaced, or if the items are altered by entities other than Home Living Luxury. Additionally, if third parties have carried out repairs on the items.
4. Normal Wear and Tear: Natural wear and tear of the materials used and the item itself are not covered by the warranty.
5. Atmospheric Influences: Wood, being a natural construction material, can be affected by atmospheric conditions. Before processing, timber typically contains up to 18% residual moisture content, and changes in humidity due to different weather conditions (e.g., rain, freezing, cold, or heat) can impact the wood structure and may lead to the following effects:
1. Cracking during the drying process, which is considered a natural occurrence and not covered by the warranty.
2. Adaptation of wooden details to new conditions a few weeks after construction. This may necessitate adjustments to doors.
3. Ultraviolet rays (solar rays) may cause changes in the colour of the wood.

In summary, it's important to note that our warranty does not cover instances of misconstruction, misuse, normal wear and tear, and the effects of weather and atmospheric influences on wood. These exclusions are in place to provide clarity on the specific situations and conditions where we cannot be held liable under the warranty.

Filing a Claim

In the event that you need to make a warranty claim, please contact Home Living Luxury and provide the following information:

• Name and type of the product.
• Order number and date of the order.
• A detailed description of the claim, specifying exact positions on the product.
• If the claim pertains to transport damages, be sure to include copies of the signed shipping documents.
• Photos are a necessary part of the claim process. Please provide as many photos as possible, as this will greatly assist with your claim.

We aim to ensure your satisfaction, and our team is ready to assist you with any warranty-related matters.

Shipping

We offer international shipping for all our hot and cold plunge tubs. Orders within the UK, Ireland, and Europe enjoy free shipping.

However, for deliveries to the Scottish Highlands, Channel Islands or outside Europe, will require personalised shipping quotes. Please reach out to our support team for a customised shipping quote, and we'll respond within 24 hours.

The entire process, from crafting to completed delivery, takes approximately 20-25 working days. After order confirmation, our skilled artisans begin constructing your tub, usually taking 15-20 business days. We then allocate an additional 5 days for secure delivery. While our goal is to deliver within 20-25 days, please note that certain circumstances, such as customisations or weather-related delays, may extend the timeframe up to 30 days. Throughout this process, we prioritise clear communication to keep you informed.

If you are located in an area such as those listed above, or your location is notoriously difficult to access/deliver too, it may be in your best interest to reach out to our support team by emailing us at sales@homelivingluxury.com, or by calling us on +442034359402.

By communicating clearly with us, we are able to offer you a better, more personalised service. This ensures that your order is delivered and received in the most methodical manner possible.

Returns

Making Changes to Your Order

We understand that sometimes changes may be necessary to meet your specific requirements. You have a window of opportunity to make changes to your order, but it's important to act promptly to avoid any additional charges. Order fabrication typically commences 5-7 days after your order placement, which is why the following conditions apply to facilitate any changes:

• You can make changes to your order within 3 working days from the date of order placement without incurring any extra fees.
• It may be possible to make changes up to 5 working days after placing your order, but after the initial 3 working days, a "late amendment fee" may apply along with any additional charges resulting from the modifications.
• Please note that while we will do our absolute best to accommodate your requested changes, the final decision lies at the discretion of Home Living Luxury.

 

Our dedicated support team is here to assist you in this process, providing project insights to help streamline the changes effectively. Please contact us as soon as possible if you require any amendments to your order.

Pre-delivery Cancellations

Building on the information provided above, it's crucial to emphasise that our hot tub / cold plunge tub fabrication typically commences 5-7 days after you place your order. Given this timeline, it becomes quite challenging for us to entertain pre-delivery order cancellations once your order is officially placed. Our tubs are crafted to your precise specifications, which significantly limits the opportunity for returns or order amendments. Therefore, we strongly advise careful consideration before finalising your order.

If you ever find the need to make changes to your order, please contact us as soon as possible within the initial 3 working days from the date of order placement. During this timeframe, adjustments can be made without incurring additional fees. However, it's essential to clarify that the window for a full order cancellation is strictly 3 working days. If you choose to cancel your order within this period, a 5% cancellation fee will be retained by Home Living Luxury. For example, if your hot tub order is valued at £5,000 and you request a full refund within the 3 working day period, we will issue the refund, deducting a 5% cancellation fee (£250). This policy specifically applies to products designed and crafted to your unique specifications, which explains its precise nature.

Please note that orders cannot be cancelled after the initial 3 full working days following the order placement. This policy is in place to ensure a streamlined and efficient process for all our valued customers.

Returns for Damaged Deliveries

Our returns policy accommodates orders that are received damaged by our courier. In such cases, please do not sign off on the delivery document and follow these steps:

1. Refuse the delivery: If you happen to notice any damage to the product during the delivery process, please refuse to accept the delivery from our courier. This crucial step initiates the return process for damaged orders. The order will then be returned to the local depot, where further investigations and assessments will be conducted to address the issue. This helps ensure that any damage is properly documented and addressed in a timely manner.
2. Document the damage: After refusing the delivery, it's crucial to thoroughly document the damage. Take clear and detailed photographs of both the damaged packaging and the product itself. These photos should offer a comprehensive view of the extent of the damage. This documentation will be invaluable in processing your repairs, replacement, or refund, and ensuring a swift resolution to the issue.
3. Contact us immediately: Reach out to our support team within 24 hours of the delivery refusal. Provide us with the photos and a description of the damage, and we will initiate the return process.

At Home Living Luxury, your satisfaction is our top priority, and we want to ensure your hot / cold plunge tub arrives in perfect condition. While we take extreme care in the packaging and transportation of our tubs to prevent any issues, we understand that unforeseen circumstances can sometimes occur. In the rare event that you notice any damage during the delivery process, our return policy is designed to protect you, our valued customer.

Once a ticket has been raised, we will conduct thorough investigations and assessments to address the issue. This helps ensure that any damage is properly documented and resolved in a timely manner.

In the unfortunate event that a resolution cannot be reached through repairs or replacement, we offer a full refund. Please note that in such cases, the 5% cancellation fee will not apply, ensuring you are compensated fairly.

Post-Delivery Returns

At Home Living Luxury, we place paramount importance on delivering high-quality Finnish hot/cold tubs crafted to your exact specifications. While we strive to ensure that your order arrives in pristine condition, we recognise that there may be concerns or issues that arise post-delivery. It's essential to clarify our approach to post-delivery returns:

• Refunds for Non-Damaged Products: The bespoke nature of custom build orders means that we cannot provide refunds for products that have not been damaged during the delivery process. Each tub is designed to meet your unique needs, making it challenging to resell them to another customer.
• Installation and Final Location: Once your order has been received successfully, and there is no damage reported, we regret to inform you that we cannot accept refunds under any circumstances. This policy is in line with the custom nature of our products.

While we cannot offer refunds for non-damaged products, our dedicated support team is here to assist you with any concerns or inquiries you may have. We are committed to ensuring your experience with our glamping pods is as positive as possible.

Contact Us

Email

Sales: sales@homelivingluxury.com

Support: support@homelivingluxury.com

Talk to Us

Phone: +442034359402